23. Outcomes and the criterion problem in communication competence research

Kapitel in diesem Buch

1. Frontmatter i
2. Preface to Handbooks of Communication Science series v
3. Contents ix
4. I. Introduction
5. 1. Welcome to the Handbook of Communication Competence 3
6. II. Paradigms and perspectives
7. 2. Communication competence: Historical synopsis, definitions, applications, and looking to the future 11
8. 3. Theoretical approaches to communicative competence 39
9. 4. Epistemological approaches to communication competence 63
10. III. Codes
11. 5. Competence in speaking in interactions 105
12. 6. Nonverbal skills in emotional communication 131
13. 7. Computer-mediated communication competence 153
14. IV. Components
15. 8. Motivational factors and communication competence 193
16. 9. Competence knowledge 213
17. 10. The composition of competence: Communication skills 237
18. V. Personal factors
19. 11. Genetics and communication competence 273
20. 12. Culture and competence: Ethnicity and race 289
21. VI. Contexts
22. 13. Relational competence 317
23. 14. Communication competence in the management of conflict 341
24. 15. Developing negotiation competencies 367
25. 16. Communication competence in organizations and groups: Historic and emerging perspectives 397
26. 17. Functional forms of competence: Interviewing 431
27. 18. Instructional communication competence in higher education 449
28. 19. Managing uncertainty in clinical encounters 477
29. 20. Intercultural and intergroup communication competence: Toward an integrative perspective 503
30. 21. Social communicative competencies across the life span 539
31. 22. Assessing the state of assessment: Communication competence 559
32. 23. Outcomes and the criterion problem in communication competence research 585
33. 24. The transformation of everyday talk: The impact of communication technology on notions of communication competence 605
34. 25. Training and intervention 629
35. 26. The dark underbelly of communication competence: How something good can be bad? 657
36. 27. Miscommunication and error 683
37. 28. Verbal and physical aggression 711
38. IX. Epilogue
39. 29. Problems, paradoxes, and prospects in the study of communication competence 745
40. Biographical sketches 757
41. Subject index 765
42. Author index 770