University Library Premises: The Evaluation of Customer Satisfaction and Usage

Chapters in this book

1. Frontmatter i
2. Contents 5
3. Acknowledgements 7
4. Preface 9
5. Foreword 13
6. Libraries Driving Access to Knowledge (A2K) 17
7. Part One – User-Oriented A2K Actions
8. Iceland Goes Digital: Countrywide Access to Electronic Resources 37
9. ‘Access for All’ and ‘Politics of Difference’: Comparative Case Study of Two European Libraries 67
10. Using Web 2.0 to Make Libraries More User-Oriented: Outcomes from a Case Study at Loughborough University Library (UK) 93
11. OA to Knowledge: Perceptions of UWI Researchers on the St. Augustine Campus, Trinidad and Tobago 113
12. Part Two – Libraries and Lifelong Learning
13. Native Language University Digital Textbook Collection 141
14. Balancing Access to Knowledge and Respect for Cultural Knowledge: Librarian Advocacy with Indigenous Peoples’ Self-Determination in Access to Knowledge 163
15. Access to Knowledge as a Social Practice: Information Literacy Education for MA Students 191
16. Part Three – Libraries as Space and Place in A2K
17. The Discursive Construction of the Academic Library as Learning Place in A2K 215
18. A Tale of Two Libraries: Space and Reading in Porto Public Libraries 247
19. University Library Premises: The Evaluation of Customer Satisfaction and Usage 289
20. Part Four – Other A2K Theme Approaches
21. ILS vs. DBMS in Latin American Web OPACs: Discriminant Analysis Applied to User Interface 317
22. Open Access and A2K: Collaborative Experiences in Latin America 343
23. The Success Story of a Locally Developed Online Video Site: HKBUtube 373