12. Intercultural communication in healthcare settings

Chapters in this book

1. Frontmatter i
2. Contents xix
3. 1. Introduction 1
4. I. Multidisciplinary perspectives on intercultural communication
5. Editors’ introduction 9
6. 2. Discourse, cultural diversity and communication: a linguistic anthropological perspective 13
7. 3. A cognitive pragmatic perspective on communication and culture 31
8. 4. Psychological perspectives: social psychology, language, and intercultural communication 55
9. 5. Emotion and intercultural adjustment 77
10. 6. Multidisciplinary perspectives on intercultural conflict: the ‘Bermuda Triangle’ of conflict, culture and communication 99
11. II. Intercultural perspectives on communicative practices and processes
12. Editors’ introduction 123
13. 7. Intercultural communication and the relevance of cultural specific repertoires of communicative genres 127
14. 8. Humour across cultures: joking in the multicultural workplace 153
15. 9. Ritual and style across cultures 173
16. 10. Lingua franca communication in multiethnic contexts 199
17. 11. The impact of culture on interpreter behaviour 219
18. III. Intercultural communication in different sectors of life
19. Editors’ introduction 239
20. 12. Intercultural communication in healthcare settings 243
21. 13. Differences and difficulties in intercultural management interaction 263
22. 14. Understanding Aboriginal silence in legal contexts 285
23. 15. Schools and cultural difference 303
24. 16. The cultural context of media interpretation 323
25. 17. Cross-cultural communication in intimate relationships 341
26. IV. Issues and Debates
27. Editors’ introduction 363
28. 18. Discrimination in discourses 365
29. 19. Power and dominance in intercultural communication 395
30. 20. Communicating Identity in Intercultural Communication 415
31. 21. Communities of practice in the analysis of intercultural communication 441
32. V. Assessing and developing intercultural competence
33. Editors’ introduction 465
34. 22. Intercultural competence and assessment: perspectives from the INCA Project 467
35. 23. Intercultural Training 491
36. 24. Adapting authentic workplace talk for workplace intercultural communication training 519
37. Backmatter 537