Chapters in this book

1. Front Matter i
2. Contents vii
3. Preface xiii
4. Introduction 1
5. Public Administration: Not Entirely of the Past and Not Yet of the Future 7
6. What is Different About Serving in the 21st Century? 19
7. A New Synthesis of Public Administration 31
8. Preparing Governments for the Challenges of the 21st Century 59
9. Government Fit for the Future 91
10. The New Synthesis Journey Continues 117
11. The Changing Reality of Practice 127
12. The Story of the Singapore Prison Service: From Custodians of Prisoners to Captains of Life 139
13. Bolsa Família Program: Funding Families for Development 155
14. Vision, Collaboration, Persistence and Hard Work: the Canadian Federal Government’s Homelessness Partnering Strategy¹ 167
15. Public Safety Centres in the Netherlands¹ 183
16. Victorian Bushfire Reconstruction and Recovery Authority: A Case Study on Agility and Resilience 197
17. Workfare In Singapore1 217
18. Citizen-centred Public Services: Designing for Complex Outcomes 229
19. The New Synthesis Journey 247
20. The Netherlands Roundtable 273
21. The Canada Roundtable 289
22. The Brazil Roundtable 301
23. The Singapore Roundtable 313
24. The United Kingdom Roundtable 327
25. Group Discusions in Australia and New Zealand 339
26. Names and Affiliations of Invited Speakers and Participants at NS6 International Roundtables 343
27. Endnotes 355
28. Bibliography 379
29. Index 409