Chapters in this book

1. Frontmatter i
2. Contents vii
3. Acknowledgments xiii
4. INTRODUCTION 1
5. Foundations of System Design
6. 1. WHAT IS DISPUTE SYSTEM DESIGN? 7
7. 2. ANALYTIC FRAMEWORK FOR DISPUTE SYSTEM DESIGN 22
8. 3. SYSTEM BUILDING BLOCKS 39
9. 4. SYSTEM DESIGN PRACTICE 61
10. 5. ACCOUNTABILITY 74
11. 6. Ethics in System Design 90
12. Case Applications
13. Part I. Public and Community Justice
14. 7. Court PRO GRAMS 111
15. 8. CLAIMS FACILITIES 132
16. 9. COMMUNITIES AND JUSTICE 153
17. Part II. Conflict Within and Beyond Organizations
18. 10. LABOR RELATIONS 171
19. 11. MANAGING CONFLICT IN EMPLOYMENT 191
20. 12. ARBITRATION IN CONSUMER AND EMPLOYMENT DESIGNS 210
21. 13. COMMERCIAL DISPUTES 222
22. 14. CONSUMER DISPUTES 237
23. Part III. International and Comparative Systems
24. 15. TRANSITIONAL JUSTICE 255
25. 16. International Dispute Resolution 276
26. Part IV. Multijurisdictional and Complex Systems
27. 17. COLLABORATIVE GOVERNANCE AND DISPUTE SYSTE M DESIGN 293
28. 18. Designing Dispute Systems for the Environment 309
29. CONCLUSION 325
30. Appendix: Power as Control i n Dispute Systems 333
31. Notes 335
32. BIBLIOGRAPHY 435
33. Index 495