Chapters in this book

1. Frontmatter i
2. Contents vii
3. List of Tables ix
4. Preface xiii
5. CHAPTER 1. Scope, Causes, and Consequences of Electronic Government 1
6. CHAPTER 2. Bureaucratic, Fiscal, and Political Contexts 22
7. CHAPTER 3. The Content of American Government Websites 44
8. CHAPTER 4. Explaining E-Government Performance 71
9. CHAPTER 5. The Case of Online Tax Filing 82
10. CHAPTER 6. Public Outreach and Responsiveness 101
11. CHAPTER 7. Citizen Use of E-Government 114
12. CHAPTER 8. Trust and Confidence in E-Government 129
13. CHAPTER 9. Global E-Government 140
14. CHAPTER 10. Democratization and Technological Change 165
15. APPENDIX I. Coding Instructions for Government Website Content Analysis 185
16. APPENDIX II. Global E-Government Rankings by Country, 2003 191
17. APPENDIX III. E-Government Best Practices 194
18. Notes 201
19. Index 221