Chapters in this book

1. Frontmatter i
2. Contents v
3. Prologue vii
4. Acknowledgments xv
5. Introduction 1
6. 1. Wikipedia in Short: Numbers, Rules, and Editors 10
7. 2. Formal Roles and Hierarchy: A Cabal That Rules the World 29
8. 3. Conflict Resolution on Wikipedia: Why Die for Danzig? 59
9. 4. Bureaucracy and Control: Big Brother Is Watching 85
10. 5. Trust in People and Trust in Procedures: The Truth Is Out There 105
11. 6. Between Anarchy and Bureaucracy: Wikimedia Governance 125
12. 7. Leadership Transformed: The Pros and Cons of Benevolent Dictatorship 153
13. 8. The Knowledge Revolution at the Gates 181
14. Appendix A: Methodology 193
15. Appendix B: Glossary of Wikipedia Slang 203
16. Notes 227
17. References 237
18. Index 281