Chapters in this book

1. Front Matter i
2. Contents v
3. Preface vii
4. Acknowledgments xi
5. Introduction
6. Introducing the Topic 3
7. The Changing Environment
8. The Civil Service Culture and Administrative Reform 23
9. The Marketization of the State: Citizens, Consumers, and the Emergence of the Public Market 55
10. Globalization, Nation States, and the Civil Service 82
11. The Political Process and Governance
12. Politicians, Public Servants, and Public Management: Getting Government Right 113
13. Policy Advice and the Public Service 138
14. Accountability and Administrative Reform: Toward Convergence and Beyond 173
15. Public Management and The Reform of Governance
16. Management Techniques for the Public Sector: Pulpit and Practice 203
17. Quality Management in Public Organizations: Prospects and Dilemmas 239
18. Public Sector Innovation: The Implications of New Forms of Organization and Work 260
19. The Public Service, the Changing State, and Governance 288
20. Conclusion
21. Looking Ahead 323
22. The Contributors 333