Chapters in this book

1. Frontmatter i
2. CONTENTS vii
3. List of Figures ix
4. Preface to the 2026 Edition xi
5. Preface xv
6. 1 INTRODUCTION 1
7. 2 THE VALUE OF CONNECTING 25
8. 3 THE AUTOMATION FRONTIER 55
9. 4 HOW TO BE A HUMAN 96
10. 5 THE SOCIAL ARCHITECTURE OF CONNECTIVE LABOR 130
11. 6 SYSTEMS COME FOR CONNECTIVE LABOR 161
12. 7 CONNECTING ACROSS DIFFERENCE 201
13. 8 DOING IT RIGHT 238
14. 9 CONCLUSION 275
15. ACKNOWLEDGMENTS 289
16. APPENDIX “MAYBE WE’RE GOING TO TURN YOU INTO A CHAPLAIN” 293
17. NOTES 305
18. REFERENCES 331
19. INDEX 355