Chapters in this book

1. Frontmatter i
2. Contents vii
3. List of Figures and Tables ix
4. Acknowledgments xi
5. 1. The Procedural Justice Model as Reform 1
6. 2. Police Departments as Institutionalized Organizations 14
7. 3. Police Legitimacy 42
8. 4. Procedural Justice in Citizens’ Subjective Experiences 69
9. 5. Citizens’ Dissatisfaction in Their Own Words 88
10. 6. Procedural Justice in Police Action 101
11. 7. Citizens’ Subjective Experience and Police Action 130
12. 8. Procedural Justice and Management Accountability 149
13. 9. Procedural Justice and Street-Level Sensemaking 166
14. 10. Reflections on Police Reform 178
15. Methodological Appendix 197
16. Notes 209
17. References 217
18. Index 235