Chapters in this book

1. Frontmatter i
2. Contents vii
3. Acknowledgments ix
4. Introduction 1
5. Part I. The System
6. Chapter 1. From Bureaucracy to Collaborative Enterprise 25
7. Chapter 2. Strategies and Structures: Varieties of Collaborative Enterprise 54
8. Chapter 3. Citibank e-Solutions 85
9. Chapter 4. The Culture of Contribution 108
10. Chapter 5. Collaborative Infrastructure 135
11. Chapter 6. Two Unresolved Problems 170
12. Part II. The Transformation
13. Chapter 7. Crossing the Collaborative Frontier 195
14. Chapters 8. Journeys: Winding Paths to Collaboration 211
15. Chapter 9. Leadership: The Interactive Approach to Change 226
16. Chapter 10. Recapitulation 246
17. Chapter 11. But Is It Good? 252
18. Appendix: The Research Base 277
19. Notes 289
20. Bibliography 311
21. Index 329