Chapters in this book

1. Frontmatter i
2. Contents viii
3. Preface x
4. 1. The Two Faces of Conflict 1
5. 2. Interests, Interpretations, and the Culture of Conflict 17
6. 3. The Culture of Constructive Conflict Management in Low-Conflict Societies 35
7. 4. The Conflict Management Process: Changing Interests and Interpretations 69
8. 5. The Sources of Conflict and Strategies of Conflict Management 95
9. 6. Successful Conflict Management 118
10. 7. Failed Conflict Management 136
11. 8. Psychocultural Prerequisites for Constructive Conflict Management 167
12. 9. Toward More Constructive Conflict Management 186
13. Bibliography 201
14. Index 217