Chapters in this book

1. Prelim pages i
2. Table of contents v
3. Acknowledgments xi
4. Preface xiii
5. Chapter 1. Introduction 1
6. Chapter 2. Background 9
7. Chapter 3. Corpus and data analysis 27
8. Chapter 4. Situational characteristics of nurse-patient interactions 45
9. Chapter 5. Interactional and lexico-grammatical characteristics of nurse-patient discourse 67
10. Chapter 6. Interactional characteristics of USN and IEN communicative style 87
11. Chapter 7. Lexico-grammatical characteristics of USN and IEN communicative style 107
12. Chapter 8. Fluency, prosody, and non-verbal characteristics of USN and IEN communicative style 127
13. Chapter 9. Relationship between USN and IEN communicative styles and patient discourse 153
14. Chapter 10. Effectiveness of IEN and USN interactions 165
15. Chapter 11. Synthesis and directions for future research 201
16. References 221
17. Appendix 235
18. Index 261