Table of contents

Chapters in this book

1. Prelim pages i
2. Table of contents v
3. Chapter 1. Introduction 1
4. Part I. Politeness in medical contexts
5. Chapter 2. Learning to manage rapport in GP trainee encounters 25
6. Chapter 3. Team interaction in healthcare settings 55
7. Chapter 4. Take care of yourself 85
8. Chapter 5. Politeness and relational work in novel digital contexts of healthcare communication 107
9. Part II. Politeness in business and organisational contexts (including emails)
10. Chapter 6. Managing rapport in team conflicts 129
11. Chapter 7. Intercultural (Im)politeness 151
12. Chapter 8. Towards a folk pragmatics of call centre service encounters 179
13. Chapter 9. “I always use the word please ” 199
14. Chapter 10. “Music for your breakfast” relational work in a sole trader’s intercultural business emails 225
15. Part III. Politeness in legal and security contexts
16. Chapter 11. Judicial questioning 251
17. Chapter 12. Keeping airports safe 273
18. Chapter 13. The value of facework in crisis negotiation 299
19. Index 323