Chapter 8. Embodiment of activity progress
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Sae Oshima
Abstract
This paper examines participants’ negotiation of temporality in the service-assessment activity in haircutting sessions. The customer performs an adequate inspection to validate their assessment, and the stylist secures enough time for the customer’s self-inspection to ensure their satisfaction. Yet, an efficient progress of this activity is crucial, as there are often subsequent customers waiting. My analysis shows that this dilemma of taking enough time without taking too much time is managed by the participants’ embodiment of valid activity progress, which is realized through their (sometimes asynchronous) mobilization of multimodal resources. Such activity organization helps participants not only to embody the meaningful (versus wasted) consumption of time, but also to secure the customer’s enhanced appreciation of the service outcome.
Abstract
This paper examines participants’ negotiation of temporality in the service-assessment activity in haircutting sessions. The customer performs an adequate inspection to validate their assessment, and the stylist secures enough time for the customer’s self-inspection to ensure their satisfaction. Yet, an efficient progress of this activity is crucial, as there are often subsequent customers waiting. My analysis shows that this dilemma of taking enough time without taking too much time is managed by the participants’ embodiment of valid activity progress, which is realized through their (sometimes asynchronous) mobilization of multimodal resources. Such activity organization helps participants not only to embody the meaningful (versus wasted) consumption of time, but also to secure the customer’s enhanced appreciation of the service outcome.
Chapters in this book
- Prelim pages i
- Table of contents v
- The body in interaction 1
- Chapter 1. Forward-looking 31
- Chapter 2. Suspending talk 69
- Chapter 3. The temporal organization of conversation while mucking out a sheep stable 97
- Chapter 4. Revisiting delayed completions 123
- Chapter 5. Questions on the move 161
- Chapter 6. Bodily shadowing 203
- Chapter 7. Prefiguring the future 231
- Chapter 8. Embodiment of activity progress 261
- Chapter 9. Changes in turn-design over interactional histories – the case of instructions in driving school lessons 293
- Chapter 10. Times of rest 325
- Index 351
Chapters in this book
- Prelim pages i
- Table of contents v
- The body in interaction 1
- Chapter 1. Forward-looking 31
- Chapter 2. Suspending talk 69
- Chapter 3. The temporal organization of conversation while mucking out a sheep stable 97
- Chapter 4. Revisiting delayed completions 123
- Chapter 5. Questions on the move 161
- Chapter 6. Bodily shadowing 203
- Chapter 7. Prefiguring the future 231
- Chapter 8. Embodiment of activity progress 261
- Chapter 9. Changes in turn-design over interactional histories – the case of instructions in driving school lessons 293
- Chapter 10. Times of rest 325
- Index 351
