Chapters in this book

1. Prelim pages i
2. Table of contents v
3. Abbreviations, figures, tables ix
4. Preface 1
5. Chapter 1. Cross-cultural pragmatics 7
6. Chapter 2. The culture-specificity of politeness 23
7. Chapter 3. The speech act of apologising 45
8. Chapter 4. Literature review 61
9. Chapter 5. Methodological considerations 67
10. Chapter 6. Data collection 81
11. Chapter 7. Illocutionary Force Indicating Devices: IFIDs 93
12. Chapter 8. Accounts 131
13. Chapter 9. Positive politeness apology strategies 179
14. Chapter 10. On the culture-specificity of apologies 205
15. Chapter 11. Conclusion 259
16. Appendices 269
17. Notes 275
18. References 279
19. Index 295