1. Introduction

Chapters in this book

1. Prelim pages i
2. Table of contents v
3. Acknowledgments ix
4. 1. Introduction 1
5. 2. Directives, requests and advice 15
6. 3. Identifying control acts 39
7. 4. Analysis of control act head acts 63
8. 5. Modification of control act head acts 93
9. 6. Exploring control acts in context 121
10. 7. Control acts between Managers and their staff 147
11. 8. Managers and power in the workplace 167
12. 9. Language and power between equals 201
13. Appendix A. Transcription conventions 219
14. Appendix B. Main interaction purpose and word counts 221
15. Appendix C. Directive head acts 227
16. Appendix D. Request head acts 241
17. Appendix E. Advice head acts 247
18. Notes 253
19. References 255
20. Author Index 269
21. Subject Index 273