9. Conflict resolution
-
Lori Czerwionka
Abstract
This research examines politeness strategies used by Spanish speakers from Spain and Mexico in six situations involving contradictory monetary information. Twenty participants attempted to repair contradictory information in 120 responses that were classified based on Brown and Levinson’s (1987) face-threatening act (FTA) strategies and analyzed quantitatively. Quantitative and qualitative analyses considered social power, distance and imposition. Significant differences between the two groups indicated that Mexicans were minimally affected while Spaniards were significantly affected by social power and distance. This research indicates less attention paid to social hierarchies by Mexicans and more attention given to negative politeness by Spaniards than previously indicated in the literature. Direct strategies were frequently used, suggesting that direct FTAs are appropriate in these situations for both groups
Abstract
This research examines politeness strategies used by Spanish speakers from Spain and Mexico in six situations involving contradictory monetary information. Twenty participants attempted to repair contradictory information in 120 responses that were classified based on Brown and Levinson’s (1987) face-threatening act (FTA) strategies and analyzed quantitatively. Quantitative and qualitative analyses considered social power, distance and imposition. Significant differences between the two groups indicated that Mexicans were minimally affected while Spaniards were significantly affected by social power and distance. This research indicates less attention paid to social hierarchies by Mexicans and more attention given to negative politeness by Spaniards than previously indicated in the literature. Direct strategies were frequently used, suggesting that direct FTAs are appropriate in these situations for both groups
Chapters in this book
- Prelim pages i
- Table of contents v
- Introduction vii
- 1. A continuum of approaches to dialogue 1
-
Part I. Dialogue in interpersonal contexts of informal conversation
- 2. Dialogues within oral narratives 31
- 3. Being polite through irony 55
- 4. Humor in verbal irony 69
- 5. Evaluation, interpersonal meaning and co-construction in oral narratives by Mexican adolescents 89
- 6. The truth about verdad 117
- 7. Backchannels as a realization of interaction 137
-
Part II. Dialogue in public, professional, and educational contexts
- 8. Dialogue in the dynamics of political practice 159
- 9. Conflict resolution 189
- 10. A discourse analysis of Alzheimer-type dementia in personal conversations 221
- 11. Triadic discourse 237
- 12. Behind L2 pragmatics 257
- Conclusions and implications of studies that approach dialogue in its complexity 283
- References 291
- General index 315
- List of contributors 321
Chapters in this book
- Prelim pages i
- Table of contents v
- Introduction vii
- 1. A continuum of approaches to dialogue 1
-
Part I. Dialogue in interpersonal contexts of informal conversation
- 2. Dialogues within oral narratives 31
- 3. Being polite through irony 55
- 4. Humor in verbal irony 69
- 5. Evaluation, interpersonal meaning and co-construction in oral narratives by Mexican adolescents 89
- 6. The truth about verdad 117
- 7. Backchannels as a realization of interaction 137
-
Part II. Dialogue in public, professional, and educational contexts
- 8. Dialogue in the dynamics of political practice 159
- 9. Conflict resolution 189
- 10. A discourse analysis of Alzheimer-type dementia in personal conversations 221
- 11. Triadic discourse 237
- 12. Behind L2 pragmatics 257
- Conclusions and implications of studies that approach dialogue in its complexity 283
- References 291
- General index 315
- List of contributors 321
