Chapter
Publicly Available
Introduction series
-
Sarah E.VE Toms
Chapters in this book
- Frontmatter i
- Contents v
- Introduction series vi
- Preface: You Must Read This Before Entering the Time Capsule xiv
- Introduction xxviii
- Customer Centricity 1
- The Customer Centricity Playbook 119
- The Customer-Base Audit 256
Chapters in this book
- Frontmatter i
- Contents v
- Introduction series vi
- Preface: You Must Read This Before Entering the Time Capsule xiv
- Introduction xxviii
- Customer Centricity 1
- The Customer Centricity Playbook 119
- The Customer-Base Audit 256
