10. Bridging Technology and the Human Experience at the Transportation Security Administration

Chapters in this book

1. Frontmatter i
2. CONTENTS v
3. Acknowledgments vii
4. Part I. Why Design Thinking?
5. 1. Catalyzing a Conversation for Change 3
6. 2. How Do We Get There from Here? A Tale of Two Managers 23
7. Part II. The Stories
8. 3. Igniting Creative Confidence at US Health and Human Services 43
9. 4. Including New Voices at the Kingwood Trust 61
10. 5. Scaling Design Thinking at Monash Medical Centre 79
11. 6. Turning Debate into Dialogue at the US Food and Drug Administration 103
12. 7. Fostering Community Conversations in Iveragh, Ireland 125
13. 8. Connecting—and Disconnecting—the Pieces at United Cerebral Palsy 147
14. 9. The Power of Local at the Community Transportation Association of America 165
15. 10. Bridging Technology and the Human Experience at the Transportation Security Administration 183
16. 11. Making Innovation Safe at MasAgro 201
17. 12. Integrating Design and Strategy at Children’s Health System of Texas 217
18. Part III. Moving into Action: Bringing Design Thinking to Your Organization
19. 13. The Four-Question Methodology in Action: Laying the Foundation 245
20. 14. The Four-Question Methodology in Action: Ideas to Experiments 275
21. 15. Building Organizational Capabilities 295
22. Notes 317
23. Index 321