Index

Chapters in this book

1. Frontmatter i
2. Contents vii
3. Acknowledgments ix
4. Introduction. Locating nursing home care work 1
5. 1. Making the most of medicaid 21
6. 2. Staging the inspections 37
7. 3. Documenting conflict 57
8. 4. The costs of doing business 77
9. 5. Feeding residents on a starving budget 101
10. 6. The uses of emotions 115
11. 7. Making sense of death and abuse at work 139
12. 8. Connecting quality of life and quality of work 155
13. Appendix: From the poorhouse to the skilled nursing facility 169
14. Notes 175
15. References 185
16. Index 197
17. About the author 207