“I felt overlooked”: linguistic minorities’ experiences of government multilingual COVID-19 communication in Aotearoa New Zealand
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Sally Carlton
,
Shinya Uekusa
,
Sylvia Nissen
Abstract
The public health communication strategies of the Aotearoa New Zealand government during the initial stages of the COVID-19 pandemic have been widely commended; however, for linguistic minorities, experiences of this communication were conflicted. We examine these experiences by drawing on 85 in-depth interviews conducted in 14 languages, showing that, while participants widely appreciated the clear visuals and regular COVID-19 updates in the English language, they reported significant challenges in multilingual communication. Four primary issues were identified: (1) the limited amount of timely multilingual information provided by the government; (2) minimal awareness within communities of this information; (3) problems with the accessibility of these resources; and (4) the low adaptability of translated information to cultural nuances. These challenges not only exacerbated existing linguicism but also hindered effective disaster response within linguistic minority communities. The findings emphasise the importance of proactive engagement with these groups by government, suggesting co-designing communication strategies and integrating cultural understanding into multilingual crisis communication practices. This research contributes to the broader scholarship on disaster linguicism, multilingual communication and public health equity.
要旨
ニュージーランド(アオテアロア)政府によるコロナパンデミック初期の公衆衛生コミュニケーション戦略は広く評価されてきたが、言語的少数派にとっては、その受け止め方は必ずしも一様ではなかった。本研究は、14言語で実施した 85 件の詳細なインタビューに基づき、こうした経験を検証する。研究参加者は、英語による明確なビジュアルや定期的な情報更新を高く評価する一方で、多言語での情報提供には深刻な課題があると指摘した。具体的には、1. 政府によるタイムリーな多言語情報の提供が限られていること、2. コミュニティ内での多言語情報の認知度の低さ、3. 提供されたリソースの利用しやすさに関する問題、4. 翻訳情報が文化的ニュアンスに十分対応していないこと、の 4 点が主要な課題として明らかになった。これらの課題は、既存の言語差別を悪化させるだけでなく、言語的少数派コミュニティにおける効果的な災害対応を阻害している。本研究の成果は、政府がこうしたコミュニティと積極的に関わることの重要性を示すものであり、コミュニケーション戦略の共同設計や、多言語災害コミュニケーションにおける文化理解の統合を提案する。本研究は、災害における言語主義、多言語コミュニケーション、公衆衛生の公平性に関する学術的知見の深化に貢献する。
Funding source: Health Research Council of New Zealand
Award Identifier / Grant number: HRC 23-580
Acknowledgments
The authors would like to thank all the study participants for taking time to participate in this research project, as well as the three anonymous reviewers and the journal editorial team.
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Author contributions: S.C., S.U. and S.N.: Funding acquisition, Project administration, Conceptualisation, Methodology, Investigation, Data curation, Analysis, Writing – Original draft, Writing – Review and editing, Visualisation All authors: Investigation, Data curation, Writing – Review and editing.
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Conflict of interest: The authors declared no potential conflicts of interest with respect to the research, authorship, and/or publication of this article.
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Research funding: This research was supported by Health Research Council of New Zealand (HRC) Explorer Grants [HRC 23-580].
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Data availability: The data associated with our study is not available to public.
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Ethical approval and informed consent statements: This research received ethics approval from the Health and Disability Ethics Committee (2023 EXP 18586, 18/12/2023).
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