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4. Computational intelligence approach to address the language barrier in healthcare

  • Shweta Sinha and Shweta Bansal

Abstract

In this aeon of globalization and economic growth, the fixed geographic boundary of any country/continent does not confine the mobility of people. Education and healthcare are two service sectors that have seen the major changes in this respect. But, the language diversity across the globe works as an obtrusion for the smooth transition from one part of the globe to the other. The challenges due to linguistic diversity possess more severe difficulties in the healthcare sector. Certainly, the miscommunications of any form in this sector can have far-reaching consequences that may turn out to be irreversible. These difficulties get more scaled up when the patient moves from one part of the world to the other, where very few people speak or understand his/her language. Solutions in terms of translation of one language speech to another language speech can help overcome these difficulties. Automatic speech-to-speech (S2S) translation can make the communication seamless that can expand the horizon of the healthcare sector. This chapter discusses the advancements in natural language processing, the chief focus being the spoken aspect of the language during communication. The chapter discusses the stringing together of three major techniques: automatic speech recognition, automated translation by machine and conversion of text into spoken utterance, that is, text to speech for seamless communication in healthcare services. Besides this, the technological developments and implementation of the challenges at each step is identified and briefly discussed. The performance of the S2S system is evaluated in the healthcare domain.

Abstract

In this aeon of globalization and economic growth, the fixed geographic boundary of any country/continent does not confine the mobility of people. Education and healthcare are two service sectors that have seen the major changes in this respect. But, the language diversity across the globe works as an obtrusion for the smooth transition from one part of the globe to the other. The challenges due to linguistic diversity possess more severe difficulties in the healthcare sector. Certainly, the miscommunications of any form in this sector can have far-reaching consequences that may turn out to be irreversible. These difficulties get more scaled up when the patient moves from one part of the world to the other, where very few people speak or understand his/her language. Solutions in terms of translation of one language speech to another language speech can help overcome these difficulties. Automatic speech-to-speech (S2S) translation can make the communication seamless that can expand the horizon of the healthcare sector. This chapter discusses the advancements in natural language processing, the chief focus being the spoken aspect of the language during communication. The chapter discusses the stringing together of three major techniques: automatic speech recognition, automated translation by machine and conversion of text into spoken utterance, that is, text to speech for seamless communication in healthcare services. Besides this, the technological developments and implementation of the challenges at each step is identified and briefly discussed. The performance of the S2S system is evaluated in the healthcare domain.

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