Knowledge Services
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Edited by:
Guy St. Clair
Knowledge services is an approach to the management of intellectual capital that converges information management, knowledge management, and strategic learning into a single enterprise-wide discipline. The purpose of knowledge services is to ensure the highest levels of knowledge sharing within the organization in which it is practiced. Knowledge services is industry and workplace agnostic, with important management and leadership value to knowledge strategists and knowledge leaders in all types of organizations.
This new series presents and discusses new and innovative approaches to knowledge sharing used by organizational management in all fields of work. The authors are chosen to provide critical analysis of issues and to present solutions to selected knowledge leadership challenges in all workplace environments. The book series strives to present practical solutions that can be applied in all institutions worldwide. It thereby contributes significantly to improvements in knowledge management, knowledge services, knowledge strategy development, and knowledge sharing within the organization.
Editorial Board
Michelle Dollinger, Chief of Staff, The Center for Technology, Media & Communications, Deloitte Services LP (USA)
Sue Henczel, Ph.D., School of Information Management, Charles Sturt University (Australia)
Lee H. Igel, Clinical Professor, Tisch Institute for Global Sport at New York University and Associate of the Division, Medical Ethics, for the New York University Langone Health Grossman School of Medicine (USA)
Barrie Levy, Knowledge Manager, Kohn Pedersen Fox Associates, PC and Associate, Columbia University in the City of New York (USA)
Anne Kershaw, Owner and Managing Director, Reasonable Discovery, LLC and Former Lecturer, Columbia University in the City of New York (USA)
Take this opportunity to learn more about Knowledge Services in these five free webinars from series editor Guy St. Clair:
- Knowledge Services: A Strategic Framework for the 21st Century Organization (27.12)
- Collaborative Knowledge Services: Sharing Information, Knowledge, and Strategic Learning (27.48)
- The Future of Knowledge Work: Exploring Management, Leadership, and Knowledge Services Principles (27.37)
- Critical Success Factors: The Knowledge Services Audit (The Knowledge Services Assessment) (26.07)
This webinar introduces knowledge services, helping the viewer define knowledge services as the best management tool for successful knowledge sharing. With knowledge strategy (and the role of the knowledge strategist) clearly defined, the achievement of highest-quality knowledge sharing becomes the standard management methodology for performance excellence within any group, organization, or community.
Click here to view the webinar:
Slides PDF (without voiceover, to enable viewers to read the text and access live links, including the link to the free PDF copy of Guy St. Clair’s book Knowledge Services: A Strategic Framework for the 21st Century Organization): http://adobe.ly/3lwYk0g
Collaboration is the operational driver for success in any organization, group, or community. With collaborative expertise, the knowledge strategist is positioned for establishing a strategic knowledge framework. In doing so, organizational and enterprise leaders are then positioned for excellence in knowledge sharing.
Click here to view the webinar: https://us02web.zoom.us/rec/share/KqKIAZZXYEyWTPWdLdVc7axMbZVLak_sM6yl6ppi_k1y2NP21FtiAJN8iFfMa4YB.yn2D7FkCHBXRfPb2?startTime=1615854244000
Slides PDF (without voiceover, to enable viewers to read the text and access live links): http://adobe.ly/2QeJIXM
As knowledge workers respond to the many documented challenges relating to the future of work, much good advice about knowledge sharing comes from identified management leaders of the past. The smartest knowledge strategists then connect this guidance with the newest and most modern input they can find and, as described in this webinar, merge it all together with established knowledge services principles.
Click here to view the webinar:
Slides PDF (without voiceover, to enable viewers to read the text and access live links): http://adobe.ly/310hXVa
Knowledge sharing effectiveness is founded on the quality of the organization’s knowledge services. As the knowledge strategist develops the strategic framework for knowledge services, knowledge sharing efforts are measured and evaluated for their contribution to knowledge services success. The primary measurement tool – the knowledge services audit – determines how the organization, group, or community can move toward success within its knowledge domain.
Click here to view the webinar:
Slides PDF (without voiceover, to enable viewers to read the text and access live links): http://adobe.ly/2OJ7uem
(5) From Knowledge Strategist to Knowledge Thought Leader (29.08)
The knowledge services strategic framework is all about knowledge and the management of the the organization, group, or community’s intellectual capital. Building the strategic knowledge framework provides the knowledge strategist with a perfect opportunity for thought leadership, a position unlike that of any other management employee. Not everyone gets to be a thought leader. As such, the knowledge strategist strengthens internal collaboration, harnesses the organization’s network, and documents and synthesizes knowledge, experience, best practices, and lessons learned, all for the benefit of those they work with.
Click here to view the webinar:
Slides PDF (without voiceover, to enable viewers to read the text and access live links, including the link to the free PDF copy of Guy St. Clair’s book Knowledge Services: A Strategic Framework for the 21st Century Organization): http://adobe.ly/3vGYpTO
Author / Editor information
Guy St. Clair, SMR International, New York, USA.
Topics
Knowledge services – combining information management, knowledge management, and strategic learning – is the methodology that could change the view of privacy. Not only should privacy be a legal requirement, but a corporate desire, in the development of organization’s roadmap. Knowledge services can create awareness, organizational alignment, and consequently the impact on customers as well as society at large around privacy.
Global society needs the new fields of Knowledge Management/Knowledge Services, Organization Development, Diversity & Inclusion, and Conversational Leadership. They are remarkable tools, management methodologies, and personally rewarding techniques for working professionals, managers, and all levels of leadership. These new fields described in this book, enable the highest levels of knowledge sharing and workplace success.
Radical Communityship and Knowledge Services offers a means for exploring and putting into practice a Knowledge Services mindset. Using case studies, interviews, and other research, this book critically examines the four components of Radical Communityship – radical accountability, radical compassion, radical candor, and Conversational Leadership – as they relate to how we participate in knowledge work. It captures stories from Knowledge Services professionals exploring the value of a Knowledge Services mindset, and finally, it provides ways to operationalize Radical Communityship including practical implementation science frameworks and strategies.
Knowledge is an economic asset of great importance and value to the modern organization; however, it is too often not managed carefully as such. This book presents practical frameworks and methods for the knowledge professional — and his/her organization — to identify, actualize, and maximize the economic value of knowledge.
Knowledge services converges information management, knowledge management (KM), and strategic learning into a single enterprise-wide discipline for the benefit of the business or organization in which it is practiced. As the strategic framework for strategic management, knowledge services leads to excellence in knowledge sharing and ultimately to shaping the organization as a knowledge culture. This book provides prescriptive direction for the professional work of the knowledge strategist, who is the organization’s management/leader with responsibility, authority, and accountability for the success of the organization’s knowledge domain.
"Wisely optimistic, with helpful hints for the management of knowledge services."
Frances Hesselbein, Presidential Medal of Freedom recipient, former CEO, Girl Scouts of the USA
"Devotedly ‘Druckerian’ in outlook, the St. Clair and Levy book rightly emphasizes the leadership and organizational cultural aspects of enterprise knowledge, constants that do not change rapidly, and that constitute much of the difference between success and failure."
Timothy Wood Powell, President, The Knowledge Agency and Author, The Value of Knowledge
This book is an in-depth tutorial on how to make communities work to really improve business performance. It covers principles and proven practices that ensure community success and longevity, provides tips and techniques for leading communities and communities programs that the reader can apply immediately, looks at different types of communities and the technologies that support them, and illustrates communities in practice.
The ultimate purpose of the book is to show how anyone can find and leverage their inner leader to shift the old model of leadership to a people-centered model that can lead to success in any profession or industry. To help them get past their own fears and perceived limitations, to help them become a great leader. Good and perhaps even great leadership is within the grasp of anyone if we are willing to look at ourselves and shift our behaviors to being more inclusive, transparent and people-centered.
