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The Customer-Base Audit
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Peter Fader
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Chapters in this book
- Frontmatter i
- Contents v
- Introduction series vi
- Preface: You Must Read This Before Entering the Time Capsule xiv
- Introduction xxviii
- Customer Centricity 1
- The Customer Centricity Playbook 119
- The Customer-Base Audit 256
Chapters in this book
- Frontmatter i
- Contents v
- Introduction series vi
- Preface: You Must Read This Before Entering the Time Capsule xiv
- Introduction xxviii
- Customer Centricity 1
- The Customer Centricity Playbook 119
- The Customer-Base Audit 256
