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Chapters in this book
- Frontmatter i
- Contents v
- Introduction 1
-
Part 1. Playing On A Real Team
- Learning To Really Listen 17
- Sea Change 21
- A Genuine Collaboration 26
- Out Of Sight, Out Of Mind 32
- The Telephone Call 36
- Interprofessional Learners Sharing Our Stories 39
-
Part 2. The Dangers And Damage Of Poor Teamwork
- I Had To Yell At The Nurse 51
- Lack Of Teamwork Further Complicates A Case 53
- Dying To Get To Baghdad 64
-
Part 3. Is The Patient On The Team Or Not?
- No, I Am Not Doing It For You 69
- We’re Not Listening 74
- Captain, You Need To Go 78
- Virginia’s Knee 84
- Dangerous Assumptions 88
-
Part 4. Psychological Safety
- Remember To Say “Please” 95
- Getting Help When You Need It 98
- Liberating The Positive Deviants 102
- I Should Have Said Something 108
- Thank You For Your Vigilance 110
-
Part 5. Teaching What We Preach
- Learning When The Team Fails 119
- Teaching A New Physician 123
- Teamwork And Perseverance Prevail 126
- The Story Of Our Patient Safety Fellows 130
- The Inconvenience Of Safety 136
- Do You Feel Like A Caregiver? 139
- I’m Not Sorry For Calling You 143
- Coaching The Huddle 145
-
Part 6. Patient Advocacy As Team Sport
- The Complex Discharge Needs Of Mr. And Mrs. K 151
- The “Nice” Patient Who Distrusts Our Best Advice 156
- Teamwork Is Part Of Our Duty To Advocate 161
- A Second Chance 165
- Taking Care Of Tom And Ethel 172
- Hospital Without Walls 180
- Alice Was Never Alone In Wonderland 186
-
Part 7. Barriers To Teamwork
- Right Surgery, Wrong Patient? Wrong Surgery, Right Patient? 195
- Talking The Talk But Not (Always) Walking The Talk 200
- No Good Deed 204
- The Impact Of Reimbursement On Interprofessional Care 207
- The Time Trap 212
-
Part 8. Taking Teamwork Institution- And System-Wide
- Making The Handoff Safe In Labor And Delivery 223
- Not The Usual Suspects 229
- The Art Of Rounding 235
- Getting Everyone On Board 240
- Going Live With Teaching Teamwork 244
- The Change In Rwanda 249
- The Devil’s In The Details 253
- Walking The Walk 257
- Medical Teamwork Is All That Jazz 261
- Investing In Meaningful, Sustainable Change 266
- “Co” Is Cool 273
- Notes 277
- Editors 285
Chapters in this book
- Frontmatter i
- Contents v
- Introduction 1
-
Part 1. Playing On A Real Team
- Learning To Really Listen 17
- Sea Change 21
- A Genuine Collaboration 26
- Out Of Sight, Out Of Mind 32
- The Telephone Call 36
- Interprofessional Learners Sharing Our Stories 39
-
Part 2. The Dangers And Damage Of Poor Teamwork
- I Had To Yell At The Nurse 51
- Lack Of Teamwork Further Complicates A Case 53
- Dying To Get To Baghdad 64
-
Part 3. Is The Patient On The Team Or Not?
- No, I Am Not Doing It For You 69
- We’re Not Listening 74
- Captain, You Need To Go 78
- Virginia’s Knee 84
- Dangerous Assumptions 88
-
Part 4. Psychological Safety
- Remember To Say “Please” 95
- Getting Help When You Need It 98
- Liberating The Positive Deviants 102
- I Should Have Said Something 108
- Thank You For Your Vigilance 110
-
Part 5. Teaching What We Preach
- Learning When The Team Fails 119
- Teaching A New Physician 123
- Teamwork And Perseverance Prevail 126
- The Story Of Our Patient Safety Fellows 130
- The Inconvenience Of Safety 136
- Do You Feel Like A Caregiver? 139
- I’m Not Sorry For Calling You 143
- Coaching The Huddle 145
-
Part 6. Patient Advocacy As Team Sport
- The Complex Discharge Needs Of Mr. And Mrs. K 151
- The “Nice” Patient Who Distrusts Our Best Advice 156
- Teamwork Is Part Of Our Duty To Advocate 161
- A Second Chance 165
- Taking Care Of Tom And Ethel 172
- Hospital Without Walls 180
- Alice Was Never Alone In Wonderland 186
-
Part 7. Barriers To Teamwork
- Right Surgery, Wrong Patient? Wrong Surgery, Right Patient? 195
- Talking The Talk But Not (Always) Walking The Talk 200
- No Good Deed 204
- The Impact Of Reimbursement On Interprofessional Care 207
- The Time Trap 212
-
Part 8. Taking Teamwork Institution- And System-Wide
- Making The Handoff Safe In Labor And Delivery 223
- Not The Usual Suspects 229
- The Art Of Rounding 235
- Getting Everyone On Board 240
- Going Live With Teaching Teamwork 244
- The Change In Rwanda 249
- The Devil’s In The Details 253
- Walking The Walk 257
- Medical Teamwork Is All That Jazz 261
- Investing In Meaningful, Sustainable Change 266
- “Co” Is Cool 273
- Notes 277
- Editors 285