We’re Not Listening

Chapters in this book

1. Frontmatter i
2. Contents v
3. Introduction 1
4. Part 1. Playing On A Real Team
5. Learning To Really Listen 17
6. Sea Change 21
7. A Genuine Collaboration 26
8. Out Of Sight, Out Of Mind 32
9. The Telephone Call 36
10. Interprofessional Learners Sharing Our Stories 39
11. Part 2. The Dangers And Damage Of Poor Teamwork
12. I Had To Yell At The Nurse 51
13. Lack Of Teamwork Further Complicates A Case 53
14. Dying To Get To Baghdad 64
15. Part 3. Is The Patient On The Team Or Not?
16. No, I Am Not Doing It For You 69
17. We’re Not Listening 74
18. Captain, You Need To Go 78
19. Virginia’s Knee 84
20. Dangerous Assumptions 88
21. Part 4. Psychological Safety
22. Remember To Say “Please” 95
23. Getting Help When You Need It 98
24. Liberating The Positive Deviants 102
25. I Should Have Said Something 108
26. Thank You For Your Vigilance 110
27. Part 5. Teaching What We Preach
28. Learning When The Team Fails 119
29. Teaching A New Physician 123
30. Teamwork And Perseverance Prevail 126
31. The Story Of Our Patient Safety Fellows 130
32. The Inconvenience Of Safety 136
33. Do You Feel Like A Caregiver? 139
34. I’m Not Sorry For Calling You 143
35. Coaching The Huddle 145
36. Part 6. Patient Advocacy As Team Sport
37. The Complex Discharge Needs Of Mr. And Mrs. K 151
38. The “Nice” Patient Who Distrusts Our Best Advice 156
39. Teamwork Is Part Of Our Duty To Advocate 161
40. A Second Chance 165
41. Taking Care Of Tom And Ethel 172
42. Hospital Without Walls 180
43. Alice Was Never Alone In Wonderland 186
44. Part 7. Barriers To Teamwork
45. Right Surgery, Wrong Patient? Wrong Surgery, Right Patient? 195
46. Talking The Talk But Not (Always) Walking The Talk 200
47. No Good Deed 204
48. The Impact Of Reimbursement On Interprofessional Care 207
49. The Time Trap 212
50. Part 8. Taking Teamwork Institution- And System-Wide
51. Making The Handoff Safe In Labor And Delivery 223
52. Not The Usual Suspects 229
53. The Art Of Rounding 235
54. Getting Everyone On Board 240
55. Going Live With Teaching Teamwork 244
56. The Change In Rwanda 249
57. The Devil’s In The Details 253
58. Walking The Walk 257
59. Medical Teamwork Is All That Jazz 261
60. Investing In Meaningful, Sustainable Change 266
61. “Co” Is Cool 273
62. Notes 277
63. Editors 285