Contents

Chapters in this book

1. Frontmatter i
2. Contents vii
3. Acknowledgments ix
4. I. The Science of Learning
5. 1. Learn or Die: Building a High-Performance Learning Organization 3
6. 2. Learning: How Our Mind Works 9
7. 3. Emotions: The Myth of Rationality 22
8. 4. Learning: The Right People 32
9. 5. Creating a Learning Environment 45
10. 6. Learning Conversations 61
11. 7. Critical Thinking Tools 74
12. 8. A Conversation with Dr. Gary Klein 89
13. II. Building a Learning Organization
14. Introduction 107
15. 9. Bridgewater Associates, LP: Building a Learning “Machine” 113
16. 10. Intuit, Inc.: “It’s Time to Bury Caesar” 164
17. 11. United Parcel Service, Inc.: Being “Constructively Dissatisfied” 179
18. Epilogue 193
19. Notes 201
20. Bibliography 227
21. Index 257