Chapter 1. The Problem of the Service Charge

Chapters in this book

1. Frontmatter 1
2. List of Abbreviations 5
3. Preface 7
4. Table of Contents 9
5. Chapter 1. The Problem of the Service Charge 11
6. Chapter II. The Development of Service and Minimum Charges 17
7. Chapter III. The Case for the Service Charge 40
8. Chapter IV. What Costs Should Enter the Service Charge 63
9. Chapter V. Objections to the Service Charge 95
10. Chapter VI. Alternatives to the Direct Service Charge 129
11. Chapter VII. Variable or Uniform Service Charges? 150
12. Chapter VIII. Conclusions 178
13. APPENDIX A: The Amount of Customer Costs 185
14. APPENDIX Β: The Effect of Increased Appliance Use upon Characteristics of Domestic Consumption 197
15. APPENDIX C: The Relationship between Rates and Consumption 200
16. APPENDIX D: The Relationship of Economic Status to Possession or Availability of Utility Appliances and Facilities 209
17. Bibliography 216
18. Index 223