Kapitel in diesem Buch

1. Frontmatter i
2. Contents vii
3. Preface xi
4. Acknowledgments xv
5. Part I. The Human Service Relationship
6. 1. From the Iron Cage to Everyday Life 1
7. Part II. Service User Perspectives
8. 2. Professional Intervention from a Service User Perspective 33
9. 3. Expertise and Ambivalence in User- Focused Human Ser vice Work 59
10. 4. Flipping the Script 79
11. 5. Service Users’ Negotiated Identity in a Social Enterprise and the Opportunity for Reflection in Action 101
12. 6. Between Control and Surrender in Terminal Illness 123
13. Part III. Professional Work
14. 7. New Relations Between “Professionals” and Disabled Service Users 141
15. 8. The Use of Elder-Clowning to Foster Relational Citizenship in Dementia Care 158
16. 9. Managing the Complexity of Family Contact in Child Welfare 178
17. 10. Risk, Trust, and the Complex Sentiments of Enacting Care 195
18. 11. “Civil Disobedience” and Conflicting Rationalities in Elderly Care 220
19. Part IV. Re imagined Service Relationships
20. 12. Mental Health Self- Knowledge: Crossing Borders with Recovery Colleges and Tojisha Kenkyu 241
21. 13. Tension and Balance in Teaching “The Patient Perspective” to Mental Health Professionals 263
22. 14. Reimagining the Doctor– Patient Relationship 283
23. 15. Who’s Who and Who Cares? Personal and Professional Identities in Welfare Services 300
24. 16. Border Work: Negotiating Shifting Regimes of Power 318
25. Contributors 337
26. Index 343