11. The Performance Case: Using Big Data to Improve City Services— FDNY and Beyond

Chapters in this book

1. Frontmatter i
2. Contents vii
3. A Message of Optimism xi
4. Introduction 1
5. 1. The Evolution of Cross-Sector Partnerships 13
6. 2. Social Value Investing: A Personal Narrative 32
7. PROCESS
8. 3. The Process Case: The Digital Revolution and Telemedicine in India 51
9. 4. The Process Framework: Effective Partnerships Across All Sectors 69
10. PEOPLE
11. 5. The People Case: Improving Big City Life Through Urban Parks 95
12. 6. The People Framework: Leadership for Successful Partnerships 128
13. PLACE
14. 7. The Place Case: Economic Stability in Afghanistan 149
15. 8. The Place Framework: Collaborative and Inclusive Partnership Planning 179
16. 9. The Portfolio Case: Increasing Government Effectiveness and Accountability in Brazil 207
17. PERFORMANCE
18. 11. The Performance Case: Using Big Data to Improve City Services— FDNY and Beyond 243
19. 12. The Performance Framework: Predicting the Social Value of a Partnership 257
20. THE RISKS AND PROMISE OF PARTNERSHIPS
21. 13. The Cautionary Case: The Risks of Large-Scale Partnerships and the Rio Olympics 285
22. Conclusion: Partnering for a Better Tomorrow 303
23. Acknowledgments 319
24. Notes 325
25. Index 407