Frontmatter

Chapters in this book

1. Frontmatter i
2. CONTENTS v
3. FOREWORD vii
4. PREFACE xi
5. ACKNOWLEDGMENTS xv
6. 1. INTRODUCTION 1
7. 2. Human Service Organizations 30
8. 3. Stakeholder Constituencies 59
9. 4. Organizational Structure and Program Design 89
10. 5. Service Delivery Networks 138
11. 6. The User/Consumer Constituency 184
12. 7. Organized Professions and Human Service Organizations 216
13. 8. Legitimators and Funders 281
14. 9. The Human Service Executive 322
15. 10. Boards of Directors and Advisory Committees 354
16. 11. Accountability 396
17. 12. Dealing with Change 423
18. REFERENCES 449
19. INDEX 479