Kapitel in diesem Buch

1. Frontmatter i
2. Contents vii
3. Introduction 1
4. Vignette One. Booking a Room 17
5. 1. Theoretically Checking In 21
6. Vignette Two. Plaza Memories 35
7. 2. Design and the Chambermaid: Mary Bresnan’s The Practical Hotel Housekeeper and E. M. Statler’s Service Code 41
8. Vignette Three. “For Your Safety” 69
9. 3. A Textbook Case: Pedagogy and Housekeeping 73
10. Vignette Four. The Hotel as Mise-en- Scène 93
11. 4. Laboriously Unreal: Design and Hotel Impossible 97
12. Vignette Five. You’re Doing Research Where? 113
13. 5. Go Green: Design, Hotels, and the Sustainability Paradox 117
14. Vignette Six. Chicago and Thick Description 131
15. 6. “We Truly Listened to Our Guests”: Rethinking the Redesign of the Hyatt Regency Chicago 135
16. Conclusion: A Cinderella Story 153
17. Acknowledgments 163
18. Notes 167
19. Index 193