CHAPTER 7. Extending 311 across Massachusetts

Chapters in this book

1. Frontmatter i
2. Contents vii
3. Introduction 1
4. PART I . The Field of Urban Informatics
5. CHAPTER 1. A Data-Driven Approach to Urban Science and Policy 25
6. CHAPTER 2. “Seeing” the City through “Big Data” 56
7. PART II. Maintenance of the Urban Commons
8. CHAPTER 3. Caring for One’s Territory 93
9. CHAPTER 4. Division of Labor in the Commons 121
10. PART III. Government in the Age of Civic Tech
11. CHAPTER 5. Partnering with the Public 153
12. CHAPTER 6. Experiments in Coproduction 176
13. PARTI V. Digital Divides in Urban Informatics
14. CHAPTER 7. Extending 311 across Massachusetts 203
15. CHAPTER 8. Whither the Community? 230
16. Conclusion: The Future of the Urban Commons 250
17. Notes 303
18. Acknowledgments 341
19. Index 345