8. Customer Relations

Chapters in this book

1. Frontmatter i
2. Contents v
3. List of Figures viii
4. Foreword ix
5. Dedication x
6. Preface xi
7. 1. Introduction 1
8. 2. Organisational Development 10
9. 3. The Business Plan 27
10. 4. An Introduction to Quality Management 42
11. 5. Quality Procedures 66
12. 6. Work Instructions 93
13. 7. Managing Human Resources 100
14. 8. Customer Relations 120
15. 9. Your Exit Strategy 127
16. 10. References 131
17. 11. Reading List 135
18. 12. Appendices 136
19. Index 159