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Knowledge Dissemination of Word-of-Mouth Research: Citation Analysis and Social Network Analysis

  • Tom M. Y. Lin and Chun-Wei Liao
Published/Copyright: January 15, 2009
Libri
From the journal Volume 58 Issue 4

In the past 40 years, there have been many studies related to word of mouth; however, no reviews of the word-of-mouth literatures have been found. This study integrates the methods of citation analysis and social network analysis to explore the citation of word-of-mouth papers and further validates the knowledge dissemination of word-of-mouth studies. The results of the research reveal that the three papers – Richins (1983), Brown and Reingen (1987) and Herr, Kardes and Kim (1991) – were in more centralized positions in the citation network. As core papers in the word-of-mouth field, they play critical roles in knowledge. These research findings allow researchers to access studies related to the word-of-mouth field from the past 40 years, and dissemination of word-of-mouth knowledge helps researchers' control over future research directions and the overall knowledge contribution of the word-of-mouth field.

Received: 2007-12-13
Revised: 2008-05-19
Accepted: 2008-07-30
Published Online: 2009-01-15
Published in Print: 2008-December

© 2008 by K. G. Saur Verlag, An Imprint of Walter de Gruyter GmbH & Co. KG, Federal Republic of Germany

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