Abstract
In this paper, we examine the socio-technical impact that social media has had on coordination between professional emergency responders and digital volunteers. Drawing from the research literature, we outline the problem space and explore ways to improve coordination and collaboration between these two groups. Possible improvements include mediators, revisiting trust, emergency policy and process changes, a bounded social environment, digital volunteer data as context, and computational solutions. As the space matures and collaboration improves, we predict that professional responders will begin to rely on the data and products produced by digital volunteers. Volunteer groups will be challenged to mature as well, to develop volunteer management systems, permanent staff, data management practices, and training for new volunteers to ensure consistent response to professional responders as needed.
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©2015 by De Gruyter
Articles in the same Issue
- Frontmatter
- Network Disaster Response Effectiveness: The Case of ICTs and Hurricane Katrina
- Principle-Based Design: A Methodology and Principles for Capitalizing Design Experiences for Information Quality Assurance
- Increasing Evacuation Communication Through ICTs: An Agent-based Model Demonstrating Evacuation Practices and the Resulting Traffic Congestion in the Rush to the Road
- Managing Network Based Governance Structures in Disasters: The Case of the Passau Flood in 2013
- Geographic Information Systems for Disaster Response: A Review
- Determinants of Emergency Management Decision Support Software Technology: An Empirical Analysis of Social Influence in Technology Adoption
- Using Social Multimedia Content to Inform Emergency Planning of Recurring and Cyclical Events in Local Communities
- Social Media and the Virality of Risk: The Risk Amplification through Media Spread (RAMS) Model
- Social Media in Crisis: When Professional Responders Meet Digital Volunteers
- Closing the Citizen-Government Communication Gap: Content, Audience, and Network Analysis of Government Tweets
- Re-Tweet Count Matters: Social Influences on Sharing of Disaster-Related Tweets
- Synthetic Environments for Investigating Collaborative Information Seeking: An Application in Emergency Restoration of Critical Infrastructures
Articles in the same Issue
- Frontmatter
- Network Disaster Response Effectiveness: The Case of ICTs and Hurricane Katrina
- Principle-Based Design: A Methodology and Principles for Capitalizing Design Experiences for Information Quality Assurance
- Increasing Evacuation Communication Through ICTs: An Agent-based Model Demonstrating Evacuation Practices and the Resulting Traffic Congestion in the Rush to the Road
- Managing Network Based Governance Structures in Disasters: The Case of the Passau Flood in 2013
- Geographic Information Systems for Disaster Response: A Review
- Determinants of Emergency Management Decision Support Software Technology: An Empirical Analysis of Social Influence in Technology Adoption
- Using Social Multimedia Content to Inform Emergency Planning of Recurring and Cyclical Events in Local Communities
- Social Media and the Virality of Risk: The Risk Amplification through Media Spread (RAMS) Model
- Social Media in Crisis: When Professional Responders Meet Digital Volunteers
- Closing the Citizen-Government Communication Gap: Content, Audience, and Network Analysis of Government Tweets
- Re-Tweet Count Matters: Social Influences on Sharing of Disaster-Related Tweets
- Synthetic Environments for Investigating Collaborative Information Seeking: An Application in Emergency Restoration of Critical Infrastructures