Abstract
Intrapersonal competencies form the foundation of one’s development, and they are fundamental qualities of leadership competences. Four types of intelligence are highlighted in the literature of positive psychology: intelligence quotient (IQ), emotional intelligence quotient (EQ), adversity quotient (AQ) and spiritual intelligence quotient (SQ). It is argued that these competences are important in a service leader. Through this lecture, it is expected that students will understand the basic concepts and the importance of different intrapersonal competencies (IQ, EQ, AQ and SQ). We also discuss the relationship between these intrapersonal competencies and effective service leadership. Finally, ways to promote different intrapersonal competencies are depicted.
Acknowledgments
The Service Leadership research project at The Hong Kong Polytechnic University is financially supported by the Victor and William Fung Foundation.
Worksheet 2
Which Q?
An effective service leader should possess a variety of attributes to progress in a constantly changing and challenging environment. In the different cases given below, please think about which Q (i.e. IQ, EQ, AQ or SQ) would be the most important to you in coping with the corresponding situation. Write down your answer and explain why.
Scenario 1
You are a final year student. You are going to attend an important qualifying examination. If you fail, you cannot graduate on time.
Scenario 2
You enter an internship program and also have to work as a sales person. One day you are late for work due to a traffic jam. Your sales manager criticizes your irresponsible and unreliable behavior without giving you a chance to explain.
Scenario 3
One day while shopping in a mall, you catch your best friend cheating on his/her partner.
Worksheet 3
Group discussion: how to improve intrapersonal competencies
Discuss how to improve the intrapersonal competencies listed below and suggest two strategies for each competency.
Write down your strategies and post them on the white board.
IQ: 1) Long attention span; 2) problem-solving skills; 3) extraordinary memory; 4) logical and analytical ability.
EQ: 1) Able to recognize emotions of self and others; 2) able to read non-verbal messages of others; 3) balance feelings with reason, logic and reality; 4) not dominated by negative emotions.
AQ: 1) Able to withstand adversity and continue forward; 2) have control and influence in adversity; 3) able to change challenge into opportunity; 4) maintain hope and optimism in adverse situations.
SQ: 1) Able to forgive someone; 2) utilize spiritual resources (e.g. values or faith) to solve problems; 3) discover the meaning of life; 4) able to transcend beyond the self.
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©2015 by De Gruyter
Articles in the same Issue
- Frontmatter
- Editorial
- Service leadership education for university students: the Hong Kong experience
- Reviews
- Manufacturing economy vs. service economy: implications for service leadership
- How unique is the service leadership model? A comparison with contemporary leadership approaches
- Core beliefs in the service leadership model proposed by the Hong Kong Institute of Service Leadership and Management
- Evolution and realms of service leadership and leadership models
- Intrapersonal competencies and service leadership
- Interpersonal competence and service leadership
- Adolescent developmental assets and service leadership
- Nurturing university students to be social entrepreneurs: relevance of service leadership education
- Book Review
- Reinventing American Health Care: How the Affordable Care Act Will Improve Our Terribly Complex, Blatantly Unjust, Outrageously Expensive, Grossly Inefficient, Error Prone System
Articles in the same Issue
- Frontmatter
- Editorial
- Service leadership education for university students: the Hong Kong experience
- Reviews
- Manufacturing economy vs. service economy: implications for service leadership
- How unique is the service leadership model? A comparison with contemporary leadership approaches
- Core beliefs in the service leadership model proposed by the Hong Kong Institute of Service Leadership and Management
- Evolution and realms of service leadership and leadership models
- Intrapersonal competencies and service leadership
- Interpersonal competence and service leadership
- Adolescent developmental assets and service leadership
- Nurturing university students to be social entrepreneurs: relevance of service leadership education
- Book Review
- Reinventing American Health Care: How the Affordable Care Act Will Improve Our Terribly Complex, Blatantly Unjust, Outrageously Expensive, Grossly Inefficient, Error Prone System