Abstract
Anticipating that the problem of diagnostic errors will not easily be solved through education, debiasing techniques or incentives-based systems, experts have proposed the systematic use of decision support tools (or decision aids) in medical practice. These tools are active knowledge resources that use patient data to generate case-specific advice to support clinical decision making. We argue that designing these decision support tools incorporates both discrete, analytical information as well as intuitive elements that would optimize their impact on clinical everyday activities. The use of fuzzy cognitive maps should allow developers to achieve this aim, by incorporating published evidence, intuition and qualitative assessment in a low-cost software program that could be implemented in various clinical settings.
Problems in diagnostic decision
The diagnostic process is one of the main focuses of medical decision making. Indeed, establishing a diagnosis is a complex task: A physician is expected to act as an information processor, able to both collect information and process it efficiently to produce hypothesis about the clinical case and further examinations needed to evaluate them. We could describe the diagnostic process using a simple scheme (see Figure 1).
![Figure 1 Mental model is the physician’s cognitive structure that incorporates and gives sense to the data flow coming from the environment (patients’ symptoms, clinical tests and the like).From this mental structure both analytical and synthetic thinking may be activated in order to generate and evaluate hypotheses. We use the term synthetic thinking to indicate all those processes that do not require conscious data decomposition and representation. This kind of thinking is generally defined as intuitive or heuristic [1].](/document/doi/10.1515/dx-2014-0026/asset/graphic/dx-2014-0026_fig1.jpg)
Mental model is the physician’s cognitive structure that incorporates and gives sense to the data flow coming from the environment (patients’ symptoms, clinical tests and the like).
From this mental structure both analytical and synthetic thinking may be activated in order to generate and evaluate hypotheses. We use the term synthetic thinking to indicate all those processes that do not require conscious data decomposition and representation. This kind of thinking is generally defined as intuitive or heuristic [1].
Substantial research has been devoted to this important topic, but relatively little is known about the exact mechanisms of the diagnostic process, both when it succeeds or fails. Indeed, diagnostic errors account for a substantial number of all medical errors and even though it has recently received increasing attention [2, 3] it remains an important patient safety concern [4, 5].
Given the complexity of the diagnostic process, experts have proposed that the systematic use of decision support tools (or decision aids) in everyday clinical practice could improve diagnostic reliability and reduce the likelihood of error.
A decision support system (DSS) is an active knowledge resource that uses patient data to generate case-specific advice, which supports decision making by health professionals, the patients themselves or others concerned about them [6].
A cognitive balanced model (CBM)
Several authors have described how experts typically employ subconscious, intuitive, synthetic thinking (System 1, S1) [7, 8]. In contrast, others have argued that physicians should adopt exclusively analytical approaches to problem-solving, which would be less prone to intuitive bias and emotional contamination. In this case, a good doctor would be a pure rational decision maker, able to follow precisely step-by-step algorithms. If errors should arise in this setting, it would indicate the intrusion of heuristics and/or wrong procedures due to a poor professional training, or to contingencies, such as a negative mood, excessive stress, or distractions like a noisy environment. Most DSSs are based on the idea that physicians need help in enhancing their analytical thinking, encouraging users to abandon intuition in favor of procedural reasoning. Unfortunately, this conceptual architecture limits the actual use of DSSs, because most physicians, especially expert and skilled ones often rely on, intuitive thinking, their “clinical-eye”.
However, others have pointed out the valuable role of intuition in making good medical decisions [9, 10]. For instance, Gabbay and Le May [11], described how expert physicians develop strategies based on the use of subtle clues to quickly infer important judgments without a complete information base. They called these strategies “mindlines” as opposed to guidelines.
In previous works [12, 13], we have defined a cognitive balanced model (CBM) to describe how clinical decisions should emerge from a functional balance between analysis and intuition, guidelines and mindlines. The CBM underlines the need for a doctor to develop both intuitive and analytical skills, and the potential benefit of using a decision support system that enables physicians to find the balance needed case by case, adapting the thinking style to fit the actual demands of the problem. Medical practitioners must learn to trust their intuition, but also know how to prevent heuristic-related fatal biases.
Fuzzy cognitive maps
The need to accommodate this dynamic balance and the natural presence of uncertainty in most clinical settings requires a decision support resource capable of handling this complexity, such as one based on fuzzy cognitive maps (FCM) [14].
To build a FCM, doctors are not required to quantify the importance of contributing information, they only need an intuitive comprehension of a clinical scenario, and the relevant factors that need to be considered. As shown in different experimental studies, FCM can improve the diagnostic process by incorporating a cognitive balanced decision [15, 16]. The great advantage of this approach is that it provides the possibility to incorporate heuristics and intuitive knowledge in a defined conceptual scheme [17]. This includes both analytical (S2) and synthetic components (S1), often described as divergent concepts in a decision process but perfectly integrated in the FCM balanced model.
A formal model for clinical settings
As described before, a FCM is a graph modeling a dynamic, complex system, consisting of nodes (Ci) and interconnection (eij) between concepts, expressing cause and effect relations between them.
The general formula expressing the value of each concept Ci is the following, in which the value of each concept Ci is calculated computing the influence of other concepts to the specific one, through the calculation rule given by the equation:

where xi(t) is the value of the concept Ci at time t; xj(t–1) represents the value of the concept Cj at time t–1; wji is the weight of the interconnection between Cj and Ci; f represents the sigmoid function
The weights wji characterize the interconnections. They describe the degree of causality between two concepts and can assume values in the interval [–1, 1]. The sign of a weight respectively indicates positive causality that is an increase in the value of the concept Ci will cause an increase in the value of the concept Cj, or negative causality. In this latter case the increase of the value of the concept Ci will cause the decrease in the value of Cj or the decrease of Ci will cause the increase of Cj. If the weight is equal to zero, there is no relationship between the two concepts. In summary, the strength of the weight wji reflects the degree of influence between concept Ci and Cj.
To model the mutual and reciprocal influence of S1 and S2 (intuitive and analytical thinking), these relationships are described by the equations 1 and 2 (1) introducing a modification of the weight wji as follows. A panel of experts is asked to consider all of the individual concepts, attributes, interconnections and relative weights, representing the graphical display of a given clinical scenario (a connected graph). The experts are then asked to express two parameters: one formulated on the basis of their experiences and intuitions (S1), the other deriving from objective data and evidence-based analysis (S2). The new weights w′ji in the formulas (1) and (2) will be so obtained by the sum of the weights indicated by the experts, namely S1 and S2, corresponding to the two thinking systems:
The formulas will be:


where w′ji=S1+S2
We chose the sum because it is the simplest calculation and it preserves the meaning of the weights in the formulas, both in the regard to direction (positive or negative influence) and magnitude.
The different FCM resulting from the work of the panel of experts will be evaluated by an automatic system comparing the results with the expected ones. We are not able to predict a priori which of the two formulations will optimally converge, so we argue that both the presented FCM mathematical formulations need to be tested.
An example
To illustrate how our model works, we propose here a simplified, though realistic, model of a differential diagnosis between psychogenic non-epileptic (PNES) and epileptic seizures (ES) [18]. The differentiation of the two pathological conditions is often not trivial, since the symptomatology of both ES and PNES is particularly variable, the behavioral features of PNES can simulate epileptic ones, and both types of seizures may occur in the same patients. The complexity of this problem fits our aim, because FCMs are particularly useful in ambiguous contexts and when incomplete or not completely reliable information must be used. Figure 2 presents a simplified model of the problem: Clouds indicate decision-concepts, that is the two diagnoses we are considering; ellipses describe the most important factors (factor-concepts) involved in distinguishing the two possibilities, the input of our FCM.

A simplified model of the ES/PNES differentiation problem.
Dashed lines indicate weak or uncertain connections. Clouds represent decision-concepts, and ellipses represent factor-concepts. Factor-factor connections may be either positive (synergic) or negative (competitive).
The following characteristics should be considered to differentiate ES and PNES in ambiguous cases: Anamnestic information (history of neurological and psychiatric disorders, in particular the presence of significant psychological trauma), clinical data (the presence of brain pathology, a mood disorder, a neurological condition, EEG abnormalities, and hormonal indices, e.g., post-ictal serum level of prolactin), behavioral features (response to antiepileptic drugs and/or placebo, provocation of seizures, typicality of symptoms), psychological/psychiatric aspects (assessment of personality) and demographic data (e.g., PNES is more common in women). All this information should be integrated to suggest a final conclusion [18, 19] because any single information source, might, almost equally, suggest either ES and PNES. Furthermore, some of these data are difficult to collect, being not always available or reliable.
Following the simpler FCM model proposed by Georgopoulos and Stylios [20] we could use the clinical data alone to obtain a fuzzy-based decision aid. However, we argue that the utility of the FCM would be strengthened by incorporating both analytical and intuitive input. To illustrate this process, we asked an expert neurologist to consider the differentiation of ES from PNES based on his expertise. The analytical and the intuitive differentiation model obtained are the results of two different information sources. The former is evidence-based and it should be assembled by an independent expert (or panel of experts) asked to consider only dedicated literature. This generally (but not always) implies the construction of a complex model where many factors and interactions are considered. In cases where the evidence is strong and clearly stated, this model should be the optimal one. The second differentiation model is instead expertise-based, and is generally simpler, since the actual experience of the doctor guides the weighting process. Those factors previously found to efficiently discern ES and PNES in concrete occurrences, despite strong scientific evidence, should be, for example, overweighted.
Finally, we carried out a balanced weighting procedure of each attribute, based both on literature data (S2) and the doctor’s expertise (S1; see Table 1). The values can be summed to incorporate the final weight of a simple syntax, we then summed the two values obtaining the final weight of each attribute in the FCM software. In this way, the ultimate output reflects both analytical and synthetic considerations.
Weights attributed by the use of analytical and synthetic thinking to decision attributes of the FCM.
Attributes | Synthetic weight (S1) | Analytical weight (S2) | ||
---|---|---|---|---|
PNES | ES | PNES | ES | |
Presence of cerebral pathology | Low | Medium | Medium | High |
Gender (women) | Low | Low | Medium | Low |
Interictal EEG alteration | Medium | High | 0 | High |
Long-term EEG monitoring | Low | High | 0 | High |
Hormonal indices | Low | High | 0 | High |
History of psychological trauma | High | Medium | High | 0 |
Psychiatric assessment | High | Medium | High | Low |
History of neurological diseases | Medium | High | Low | High |
Mood disturbance | High | Medium | High | Low |
Bizarreness of symptoms | High | Medium | High | Low |
To sum related weights we used the following simple rules (S1+S2): 0 + any Value = 0; Low+Low = Low; Low+Medium = Medium; High+Low = High; Very high + Low = Medium; Medium + Medium = Medium; Medium + High = High; Medium+Very High = High; High + High = High; Very High + Very High= Very High. In this case, we decided to give equal weights to S1 and S2, but in a given situation different weights should be assigned. Actually, these assignments should be regarded as arbitrary and could be modified to fit specific clinical contexts and/or to the confidence a doctor has with expertise-based or evidence-based models. This means that clinicians deciding to use this decision support tool could adapt it to his/her decision style by appropriate adjustments to the weighting rules.
This Table is used to populate the FCM model, determining the relative importance of each of the m factor-concepts with respect to the n possible (2 in our example) decision-concepts. These fuzzy weights will be translated into numerical weights by the algorithm used. For instance, very high corresponds to 90% of relevance of a given factor and the weight assigned will be 0.9. Consequently the FCM algorithm will work on two matrices, W and X. Matrix W contains all the connection weights, and may include negative values if competitive connections between factors are present, while X contains the values assigned in a specific case. To place values in X, the decision maker will assign values to each attribute present in the FCM-model, using the same fuzzy degrees (0, low, medium, high or very high). Naturally, only data actually available will be placed in X, while the input-factor not available will correspond to nodes not activated (0 values). For instance, in a specific case, a doctor could use the FCM decision aid using only EEG signal abnormalities, the history of neurological disorders and the presence of mood disturbance, assigning respectively High, Medium and Low as fuzzy degrees and 0 to all other model factors (in this case the model would suggest a diagnosis of ES).
Conclusions
We argue that fuzzy cognitive maps, already recognized and tested in the domain of medical diagnosis, have received inadequate attention by researchers and doctors. It is likely that in the near future more FCM-based decision aids will become available both during medical training and in everyday clinical practice, providing a better balance of analytical and synthetic mental processes with beneficial effects on decision making and patients’ outcomes. The FCM approach provides a method to handle uncertainty in clinical decision-making when uncertainty is expected to be high. The fuzziness of the maps allows one to visualize the hazy degrees of causality between concepts, and their graphic structure allows easy visualization of the relationship between concepts.
Furthermore, we argue that training doctors to balance intuitive and analytical thinking will enable them to increase their cognitive awareness about how they reason, decide and solve problems and sensitize them the consequences of medical decisions, both and negative. In this way, doctors will strengthen their ability to learn from practice, developing a easily adaptable expertise, particularly useful in situations of high complexity or rapid evolving evidence.
Acknowledgments
We thank the reviewers for their helpful suggestions and for the time and effort provided to review and improve our original manuscript.
Author contributions All the authors have accepted responsibility for the entire content of this submitted manuscript and approved submission.
Research funding: None declared.
Employment or leadership: None declared.
Honorarium: None declared.
Competing interests: The funding organization(s) played no role in the study design; in the collection, analysis, and interpretation of data; in the writing of the report; or in the decision to submit the report for publication.
References
1. Croskerry P. Clinical cognition and diagnostic error: applications of a dual process model of reasoning. Adv Health Sci Educ 2009;14.1:27–35.10.1007/s10459-009-9182-2Search in Google Scholar PubMed
2. Elstein AS. Thinking about diagnostic thinking, a 30-year perspective. Adv Health Sci Educ Theory Pract 2009;1:7–18.10.1007/s10459-009-9184-0Search in Google Scholar PubMed
3. Newman-Toker DE, Pronovost PJ. Diagnostic errors – the next frontier for patient safety. J Am Med Assoc 2009;301:1060–2.10.1001/jama.2009.249Search in Google Scholar PubMed
4. Wachter RM. Why diagnostic errors don’t get any respect – and what can be done about them. Health Aff 2010;29:1605–10.10.1377/hlthaff.2009.0513Search in Google Scholar PubMed
5. Graber ML, Wachter RM, Cassel CK. Bringing diagnosis into the quality and safety equation. J Am Med Assoc 2012;308:1211–2.10.1001/2012.jama.11913Search in Google Scholar PubMed
6. Wears RL, Berg M. Computer technology and clinical work. J Am Med Assoc 2005;293:1261–3.10.1001/jama.293.10.1261Search in Google Scholar PubMed
7. Stanovich K. Who Is Rational, Studies of Individual Differences in Reasoning. Mahwah, NJ: Lawrence Erlbaum Associates, 1999.Search in Google Scholar
8. Normann G. Dual processing and diagnostic errors. Adv Health Sci Edu 2009;14:37–49.10.1007/s10459-009-9179-xSearch in Google Scholar PubMed
9. Gigerenzer G, Gaissmaier W. Heuristic decision making. Ann Rev psychol 2011;62:451–82.10.1146/annurev-psych-120709-145346Search in Google Scholar PubMed
10. Croskerry P. From mindless to mindful practice-cognitive bias and clinical decision making. N Engl J Med 2013;368:2445–8.10.1056/NEJMp1303712Search in Google Scholar PubMed
11. Gabbay J, Le May A. Practice-based evidence for healthcare: Clinical mindlines. London, New York: Routledge, 2010.10.4324/9780203839973Search in Google Scholar
12. Lucchiari C, Pravettoni G. Cognitive balanced model: a conceptual scheme of diagnostic decision making. J Eval Clin Pract 2012;18:82–8.10.1111/j.1365-2753.2011.01771.xSearch in Google Scholar
13. Lucchiari C, Pravettoni G. The role of patient involvement in the diagnostic process in internal medicine: a cognitive approach. Eur J Intern Med 2013;24:411–5.10.1016/j.ejim.2013.01.022Search in Google Scholar
14. Iakovidis DK, Papageorgiou E. Intuitionistic fuzzy cognitive maps for medical decision making. Inform Tech Biomed, IEEE Trans 2011;15:100–7.10.1109/TITB.2010.2093603Search in Google Scholar
15. Kok K. The potential of Fuzzy Cognitive Maps for semi-quantitative scenario development, with an example from Brazil. Glob Env Change 2009;19:122–33.10.1016/j.gloenvcha.2008.08.003Search in Google Scholar
16. Papageorgiou EI, Spyridonos PP, Glotsos DT, Stylios CD, Ravazoula P, Nikiforidis GN, et al. Brain tumor characterization using the soft computing technique of fuzzy cognitive maps. App Soft Comp J 2008;8:820–8.10.1016/j.asoc.2007.06.006Search in Google Scholar
17. Kosko B. Cognitive Fuzzy Maps. Int J Man-Machines Stud 1986;24:65–75.10.1016/S0020-7373(86)80040-2Search in Google Scholar
18. Kuyk J, Leijten F, Meinardi H, Spinhoven, Van Dyck R. The diagnosis of psychogenic non-epileptic seizures: a review. Seizure 1997;6:243–53.10.1016/S1059-1311(97)80072-6Search in Google Scholar
19. Reuber M, Elger CE. Psychogenic nonepileptic seizures: review and update. Epilepsy Behavior, 2003;4:205–16.10.1016/S1525-5050(03)00104-5Search in Google Scholar
20. Georgopoulos V, Stylios C. Complementary case-based reasoning and competitive fuzzy cognitive maps for advanced medical decisions. Soft Comp 2008;12:191–9.10.1007/s00500-007-0194-7Search in Google Scholar
©2014 Claudio Lucchiari et al., published by De Gruyter
This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.
Articles in the same Issue
- Frontmatter
- Editorial
- A new section: Special Series – Diagnostic Error in Medicine Conference
- Diagnostic Error in Medicine Conference Reviews
- Communication breakdowns and diagnostic errors: a radiology perspective
- Breakdowns in communication of radiological findings: an ethical and medico-legal conundrum
- Reviews
- Benefits and limitations of laboratory diagnostic pathways
- Deceptive potassium and magnesium measurements
- Opinion Papers
- Ebola US Patient Zero: lessons on misdiagnosis and effective use of electronic health records
- Fuzzy cognitive maps: a tool to improve diagnostic decisions
- Chronobiology and circadian rhythms establish a connection to diagnosis
- Advances in Diagnostic Testing
- Nanodiagnostics: leaving the research lab to enter the clinics?
- Letter to the Editor
- Thrombophilia testing in patients taking direct oral anticoagulants. Handle with care
- Acknowledgment
- Acknowledgment
Articles in the same Issue
- Frontmatter
- Editorial
- A new section: Special Series – Diagnostic Error in Medicine Conference
- Diagnostic Error in Medicine Conference Reviews
- Communication breakdowns and diagnostic errors: a radiology perspective
- Breakdowns in communication of radiological findings: an ethical and medico-legal conundrum
- Reviews
- Benefits and limitations of laboratory diagnostic pathways
- Deceptive potassium and magnesium measurements
- Opinion Papers
- Ebola US Patient Zero: lessons on misdiagnosis and effective use of electronic health records
- Fuzzy cognitive maps: a tool to improve diagnostic decisions
- Chronobiology and circadian rhythms establish a connection to diagnosis
- Advances in Diagnostic Testing
- Nanodiagnostics: leaving the research lab to enter the clinics?
- Letter to the Editor
- Thrombophilia testing in patients taking direct oral anticoagulants. Handle with care
- Acknowledgment
- Acknowledgment