ICT performance in processes of knowledge sharing in organizations: A review of literature

Abstract

The purpose of this paper is to theoretically explore in what ways Information and Communication Technology (ICT) corresponds with knowledge sharing in organizations. We will address the research question: “What notions and relationships have been proposed in the literature regarding ICT use and knowledge sharing?” In order to draw connecting lines between different bodies of literature, we developed two notions of ICT performance as a guiding principle in reviewing the literature. On the one hand, ICT is portrayed as a guide that moulds ways of knowledge sharing, and on the other hand ICT is described as a facilitator that follows existing knowledge sharing processes in organizations. The two types of ICT performance offer a tool with which approaches and perspectives on ICT in processes of knowledge sharing can be interconnected and displayed in one overview. This systematic research overview that connects separate notions and ideas coming from different disciplines results in a synthesis of research questions that are relevant for future research on the role of ICT in knowledge sharing in organizations.