Home Developing Relational Empathy in Virtual Ethnographic Intercultural Teaching
Article
Licensed
Unlicensed Requires Authentication

Developing Relational Empathy in Virtual Ethnographic Intercultural Teaching

  • Yingli Zhou

    Yingli Zhou is an associate professor in the Department of English, China University of Mining and Technology-Beijing, China. Her teaching and research areas are virtual ethnographic intercultural teaching, African American studies and the pedagogy of empathy. She is a member of the International Ethnic Literature Committee of Chinese and Foreign Language and Culture Comparison Institute and a member of the Specialized Committee on World Literature and Literary Theory. She is also a member of the National Social Science Foundation major project “Research on Cultural Community in American Ethnic Literature” (Project number: 21&ZD281) led by Professor Anfeng Sheng, Foreign Language Department, Tsinghua University.

    , Carolyn Calloway-Thomas

    Carolyn Calloway-Thomas is a professor and director of Graduate Studies in the Department of African American and African Diaspora Studies at Indiana University Bloomington, USA. She is an Intercultural Communication (ICC) Advisory Expert on the World Council for Intercultural and Global Competence; a past president of the World Communication Association; a recipient of “Top 25 Outstanding Women Listeners in the World for 2023” awards (Global Listening Centre). She is the author of Empathy in the Global World: An Intercultural Perspective; and coauthor of Intercultural Communication: A Text With Readings and Intercultural Communication: Roots and Routes, as well as coeditor of Dr. Martin Luther King Jr. and the Sermonic Power of Public Discourse. She is also coauthoring a forthcoming book titled Speak Out. Her teaching and research areas are communication in Black America, empathy and conflict, interracial/intercultural communication, civic engagement, and the pedagogy of empathy.

    , Gaowei Li

    Gaowei Li is a graduate student at the University of Hong Kong. His study and research areas are AI ethics and governance, intercultural communication and digital humanities.

    and Xueyao Zhang

    Xueyao Zhang is a postdoctoral research fellow at the School of International Studies, Communication University of China. She received a doctoral degree in literature from the School of Foreign Studies of the University of International Business and Economics, Beijing, China. Her research focuses on intercultural communication. She has published papers in journals including the Journal of Advertising and Asia Pacific Education Review.

Published/Copyright: February 28, 2025
Become an author with De Gruyter Brill

Abstract

Conceptualizations of empathy have been most fully developed in a variety of fields in recent years. Many approaches to empathy dwell on the cognitive, affective, and behavioral aspects, the intra-psychic processes that cause one to feel emotions more like those of another, rather than the interpersonal functions of empathy, which may be influenced by the variables during the communication process. Therefore, this study designed and implemented a virtual ethnographic intercultural project between Chinese and American university students with WeChat as the main social medium. The whole process included three phases: exploring the unique cultural experiences of Chinese and American students, seeking an empathy based on commonality and seeking a relational empathy, a form of harmonization and integration through interactive and continuous intercultural dialogues. During the process, the method of discourse-centered online ethnography (DCOE) was employed, which involved systematic observation and interaction with WeChat users. We used the collective data to analyze how relational empathy was developed through understanding cultural differences, seeking similarities, and creating a third culture by engaging students in a substantial and dynamic natural and interactive setting. The study shows that the most challenging process to nurture relational empathy is to move from Phases One and Two to Phase Three, during which, some strategies to build relational empathy need to be taught and practiced in a specific cultural setting. In conclusion, virtual ethnographic intercultural teaching is an effective approach to offer students a long-term intercultural dialogue and insight into developing shared meaning, or dynamic relational empathy with culturally different others.

About the authors

Yingli Zhou

Yingli Zhou is an associate professor in the Department of English, China University of Mining and Technology-Beijing, China. Her teaching and research areas are virtual ethnographic intercultural teaching, African American studies and the pedagogy of empathy. She is a member of the International Ethnic Literature Committee of Chinese and Foreign Language and Culture Comparison Institute and a member of the Specialized Committee on World Literature and Literary Theory. She is also a member of the National Social Science Foundation major project “Research on Cultural Community in American Ethnic Literature” (Project number: 21&ZD281) led by Professor Anfeng Sheng, Foreign Language Department, Tsinghua University.

Carolyn Calloway-Thomas

Carolyn Calloway-Thomas is a professor and director of Graduate Studies in the Department of African American and African Diaspora Studies at Indiana University Bloomington, USA. She is an Intercultural Communication (ICC) Advisory Expert on the World Council for Intercultural and Global Competence; a past president of the World Communication Association; a recipient of “Top 25 Outstanding Women Listeners in the World for 2023” awards (Global Listening Centre). She is the author of Empathy in the Global World: An Intercultural Perspective; and coauthor of Intercultural Communication: A Text With Readings and Intercultural Communication: Roots and Routes, as well as coeditor of Dr. Martin Luther King Jr. and the Sermonic Power of Public Discourse. She is also coauthoring a forthcoming book titled Speak Out. Her teaching and research areas are communication in Black America, empathy and conflict, interracial/intercultural communication, civic engagement, and the pedagogy of empathy.

Gaowei Li

Gaowei Li is a graduate student at the University of Hong Kong. His study and research areas are AI ethics and governance, intercultural communication and digital humanities.

Xueyao Zhang

Xueyao Zhang is a postdoctoral research fellow at the School of International Studies, Communication University of China. She received a doctoral degree in literature from the School of Foreign Studies of the University of International Business and Economics, Beijing, China. Her research focuses on intercultural communication. She has published papers in journals including the Journal of Advertising and Asia Pacific Education Review.

References

Androutsopoulos, J. (2008). Potentials and limitations of discourse-centered online ethnography. Language@Internet, 5. https://scholarworks.iu.edu/journals/index.php/li/article/view/37571Search in Google Scholar

Bigman, M., & Mitchell, J. C. (2020). Teaching online in 2020: Experiments, empathy, discovery. In 2020 IEEE learning with MOOCs (LWMOOCs) (pp. 156-161). IEEE.10.1109/LWMOOCS50143.2020.9234318Search in Google Scholar

Blakemore, T., & Agllias, K. (2019). Social media, empathy and interpersonal skills: Social work students’ reflections in the digital era. Social Work Education, 39, 200-213.10.1080/02615479.2019.1619683Search in Google Scholar

Brewer, J. (2000). Ethnography. Open University Press.Search in Google Scholar

Broome, B. (1991). Building shared meaning: Implications of a relational approach to empathy for teaching intercultural communication, Communication Education, 40(3), 235-249.10.1080/03634529109378847Search in Google Scholar

Broome, B. (1993). Managing differences in conflict resolution: The role of relational empathy. In D. J. Sandole & H. van der Merwe (Eds.), Conflict resolution theory and practice: Integration and application (pp. 95111). Manchester University Press.Search in Google Scholar

Calloway-Thomas, C. (2010). Empathy in the global world: An intercultural perspective. Sage.10.4135/9781452230399Search in Google Scholar

Casmir, F. L., & Asuncion-Lande, N. C. (1989). Intercultural communication revisited: Conceptualization, paradigm building, and methodological approaches. In J. A. Anderson (Ed.), Communication yearbook 12 (pp. 278-309). Sage.10.1080/23808985.1989.11678723Search in Google Scholar

Cuff, B. M., Brown, S. J., Taylor, L., & Howat, D. J. (2016). Empathy: A review of the concept, Emotion Review, 8(2),144-153.10.1177/1754073914558466Search in Google Scholar

Cutright, K. (2019). The empathetic soldier. International Journal of Philosophical Studies, 27(2) 265-285.10.1080/09672559.2019.1608059Search in Google Scholar

Decety, J. (2020). Empathy in medicine: What it is, and how much we really need it. The American Journal of Medicine, 133, 561-566.10.1016/j.amjmed.2019.12.012Search in Google Scholar

DeTurk, S. (2001). Intercultural empathy: Myth, competency, or possibility for alliance building? Communication Education, 50(4), 374-384.10.1080/03634520109379262Search in Google Scholar

Eichbaum, Q., Barbeau-Meunier, C. A., White, M., Ravi, R., Grant, E., Riess, H., & Bleakley, A. (2023). Empathy across cultures—One size does not fit all: From the ego-logical to the eco-logical of relational empathy. Advances in Health Sciences Education, 28, 643-657.10.1007/s10459-022-10158-ySearch in Google Scholar

Fagiano, M. (2019). Relational empathy. International Journal of Philosophical Studies, 27(2), 162-179.10.1080/09672559.2019.1598086Search in Google Scholar

Fuller, R. G. (2012). Building empathy in online courses: Effective practical approaches. International Journal of Information and Communication Technology Education, 8, 38-48.10.4018/jicte.2012100104Search in Google Scholar

Geertz, C. (1973). Thick description: Toward an interpretive theory of culture. The interpretation of cultures: Selected essays (pp. 3-30). Basic Books.Search in Google Scholar

Halpern, J. (2001). From detached concern to empathy: Humanizing medical practice. Oxford University Press.10.1093/acprof:osobl/9780195111194.001.0001Search in Google Scholar

Hollan, D. (2008). Being there: On the imaginative aspects of understanding others and being understood. Ethos, 36, 475-489.10.1111/j.1548-1352.2008.00028.xSearch in Google Scholar

Hollan, D. (2020). Comment: The “relational approach” to empathy in ethnographic perspective. Emotion Review, 12, 291-292.10.1177/1754073919890910Search in Google Scholar

Kelly, M., Nixon, L., Rosenal, T., Crowshoe, L., Harvey, A., Tink, W., & Dornan, T. (2020). Being vulnerable: A qualitative inquiry of physician touch in medical education. Academic Medicine, 95, 1893-1899.10.1097/ACM.0000000000003488Search in Google Scholar

Kupetz, M. (2014). Empathy displays as interactional achievements—Multimodal and sequential aspects. Journal of Pragmatics, 61, 4-34.10.1016/j.pragma.2013.11.006Search in Google Scholar

Kupetz, M. (2020). Comment on “a relational framework for integrating the study of empathy in children and adults”: A conversation analytic perspective. Emotion Review, 12, 293-294.10.1177/1754073919897304Search in Google Scholar

Lougheed, J. P., Main, A., & Helm, J. L. (2020). Mother-adolescent emotion dynamics during conflicts: Associations with perspective taking. Journal of Family Psychology, 34(5), 566.10.1037/fam0000632Search in Google Scholar

Main, A., Walle, E., Kho, C., & Halpern, J. (2017). The interpersonal functions of empathy: A relational perspective. Emotion Review, 9(4), 358-366.10.1177/1754073916669440Search in Google Scholar

Manassis, K. (2017). Developing empathy: A biopsychosocial approach to understanding compassion for therapists and parents. Routledge.10.4324/9781315530499Search in Google Scholar

Molka-Danielsen, J., Carter, B. W., & Creelman, A. (2009). Empathy in virtual learning environments. International Journal of Networking and Virtual Organizations, 6(2), 123-139.10.1504/IJNVO.2009.022971Search in Google Scholar

Parson, L., & Kitsch, S. (2022). Teaching empathy in virtual settings through an ethic of care. In L. Parson & C. C. Ozaki (Eds.), Teaching and learning for social justice and equity in higher education. Palgrave Macmillan. https://doi.org/10.1007/978-3-030-88608-0_1110.1007/978-3-030-88608-0_11Search in Google Scholar

Riess, H. (2017). The science of empathy. Journal of Patient Experience, 4(2), 74-77.10.1177/2374373517699267Search in Google Scholar

Rogers, C. R. (1959). A theory of therapy, personality and interpersonal relationships as developed in the client-centered framework. In S. Koch (Ed.), Psychology: A study of a science, (Vol. 3, pp. 184-256). McGraw-Hill.Search in Google Scholar

Schrooten, I., & De Jong, M. D. T. (2017). If you could read my mind: The role of healthcare providers’ empathic and communicative competencies in clients’ satisfaction with consultations. Health Communication, 32(1), 111-118.10.1080/10410236.2015.1110002Search in Google Scholar

Sentas, E., Malouff, J. M., Harris, B., & Johnson, C. E. (2018). Effects of teaching empathy online: A randomized controlled trial. Scholarship of Teaching and Learning in Psychology, 4(4), 199.10.1037/stl0000119Search in Google Scholar

Smith, A. (2006). Cognitive empathy and emotional empathy in human behavior and evolution. The Psychological Record, 56(1), 3-21.10.1007/BF03395534Search in Google Scholar

Spiro, H. (1992). What is empathy and can it be taught? Annals of Internal Medicine, 116(10), 843-846.10.7326/0003-4819-116-10-843Search in Google Scholar

Stepien, K. A., & Baernstein, A. (2006). Educating for empathy: A review. Journal of General Internal Medicine, 21, 524-530.10.1111/j.1525-1497.2006.00443.xSearch in Google Scholar

Stewart, J. (1983). Interpretive listening: An alternative to empathy. Communication Education, 32, 379-391.10.1080/03634528309378559Search in Google Scholar

Verderber, R. F., & Verderber, K. S. (1989). Interact: Using interpersonal communication skills. Wadsworth.Search in Google Scholar

Xiang, W., & Jing, X. (2020). Research on grouping strategies of online collaborative learning based on empathy. ICETM 2020: 2020 3rd International Conference on Education Technology Management, 1-6. https://doi.org/10.1145/3446590.344659110.1145/3446590.3446591Search in Google Scholar

Zhou, Y. L., & Sun, J. A. (2021). Using social media to promote intercultural communication between Chinese and American University Students Chinese Journal of Applied Linguistics, 43(2), 169-187.10.1515/CJAL-2020-0011Search in Google Scholar

Zhu, H. (2015). Research methods in intercultural communication: A practical guide. Wiley-Blackwell.Search in Google Scholar

Published Online: 2025-02-28
Published in Print: 2025-02-25

© 2025 BFSU, FLTRP, Walter de Gruyter, Cultural and Education Section British Embassy

Downloaded on 20.11.2025 from https://www.degruyterbrill.com/document/doi/10.1515/CJAL-2025-0109/html?lang=en
Scroll to top button