Introduction

Chapters in this book

1. Frontmatter I
2. Contents V
3. Acknowledgements XI
4. Introduction 1
5. Part 1
6. Chapter 1: Exploring expertise - Objectives and materials of a study 11
7. Chapter 2: Artisan, repairer, strategist - Different facets of expertise 27
8. Chapter 3: Life of Expertise and Metamorphosis of actors - Birth, crises and development of expert systems 57
9. Chapter 4: The nature of management techniques - Dynamics and unexpected repercussions of rationalization 85
10. Chapter 5: Hidden crises of industrial expertise - Practical and cultural stakes in expert systems 105
11. Chapter 6: Conclusion 121
12. Part 2: Four case histories of expert systems
13. Introduction 129
14. Chapter 1: TOTEM - The reconstruction of production planners' expertise 131
15. Chapter 2: Cornélius - Fragmented expertise of maintenance specialists 155
16. Chapter 3: GESPI - Discovery of station traffic planners' expertise 171
17. Chapter 4: Naval - Undefinable expertise of strategic planners 199
18. Bibliography 219