4 Business perspective on offshoring of white-collar jobs

Chapters in this book

1. Frontmatter I
2. Acknowledgement VII
3. Contents IX
4. Introduction 1
5. 1 Past developments and recent trends in offshoring of white-collar services 7
6. 2 Conceptualisation of advanced business services and offshoring 24
7. 3 Theory of offshoring of advanced business services 32
8. 4 Business perspective on offshoring of white-collar jobs 44
9. 5 New trends in advanced business services 62
10. 6 Global perspective on advanced business services 75
11. 7 Host country perspective – focus on Central and Eastern European economies 102
12. 8 Policy implications 154
13. Concluding remarks 157
14. References 161
15. List of figures 177
16. List of tables 179
17. Index 181