3 Finding the perfect RPA match
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Abstract
The benefits of robotic process automation (RPA) are highly related to the usage of commercial off-the-shelf (COTS) software products that can be easily implemented and customized by business units. But, how to find the best fitting RPA product for a specific situation that creates the expected benefits? This question is related to the general area of software evaluation and selection. In the face of more than 75 RPA products currently on the market, guidance considering those specifics is required. Therefore, this chapter proposes a criteria-based selection method specifically for RPA. The method includes a quantitative evaluation of costs and benefits as well as a qualitative utility analysis based on functional criteria. By using the visualization of financial implications (VOFI) method, an application-oriented structure is provided that opposes the total cost of ownership to the time savings times salary (TSTS). For the utility analysis a detailed list of functional criteria for RPA is offered. The whole method is based on a multi-vocal review of scientific and non-scholarly literature including publications by business practitioners, consultants, and vendors. The application of the method is illustrated by a concrete RPA example. The illustrated structures, templates, and criteria can be directly utilized by practitioners in their real-life RPA implementations. In addition, a normative decision process for selecting RPA alternatives is proposed before the chapter closes with a discussion and outlook.
Abstract
The benefits of robotic process automation (RPA) are highly related to the usage of commercial off-the-shelf (COTS) software products that can be easily implemented and customized by business units. But, how to find the best fitting RPA product for a specific situation that creates the expected benefits? This question is related to the general area of software evaluation and selection. In the face of more than 75 RPA products currently on the market, guidance considering those specifics is required. Therefore, this chapter proposes a criteria-based selection method specifically for RPA. The method includes a quantitative evaluation of costs and benefits as well as a qualitative utility analysis based on functional criteria. By using the visualization of financial implications (VOFI) method, an application-oriented structure is provided that opposes the total cost of ownership to the time savings times salary (TSTS). For the utility analysis a detailed list of functional criteria for RPA is offered. The whole method is based on a multi-vocal review of scientific and non-scholarly literature including publications by business practitioners, consultants, and vendors. The application of the method is illustrated by a concrete RPA example. The illustrated structures, templates, and criteria can be directly utilized by practitioners in their real-life RPA implementations. In addition, a normative decision process for selecting RPA alternatives is proposed before the chapter closes with a discussion and outlook.
Kapitel in diesem Buch
- Frontmatter I
- Preface V
- Contents VII
- Editors XI
- Authors XIII
-
Part I: Introduction
- 1 Robotic process automation 3
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Part II: RPA management
- 2 Managing RPA implementation projects 27
- 3 Finding the perfect RPA match 47
- 4 Process selection for RPA projects 77
- 5 Selecting processes for RPA 91
- 6 Transforming and recombining routines to scale the implementation of software robots 111
- 7 Liability for loss or damages caused by RPA 135
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Part III: RPA technology
- 8 Towards end-to-end business process automation 155
- 9 Human–computer interaction analysis for RPA support 169
- 10 Supporting RPA through natural language processing 187
- 11 Automated segmentation of user interface logs 201
- 12 Process mining and RPA 223
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Part IV: RPA applications
- 13 RPA in accounting 243
- 14 RPA for the financial industry 263
- 15 RPA for public administration enhancement 285
- 16 Applications of RPA in manufacturing 315
-
Part V: RPA practice
- 17 AI evolves IA 349
- 18 The broad use of RPA based on three practical cases 377
- 19 Digitization applied to automate freight paper processing 393
- Index 403
Kapitel in diesem Buch
- Frontmatter I
- Preface V
- Contents VII
- Editors XI
- Authors XIII
-
Part I: Introduction
- 1 Robotic process automation 3
-
Part II: RPA management
- 2 Managing RPA implementation projects 27
- 3 Finding the perfect RPA match 47
- 4 Process selection for RPA projects 77
- 5 Selecting processes for RPA 91
- 6 Transforming and recombining routines to scale the implementation of software robots 111
- 7 Liability for loss or damages caused by RPA 135
-
Part III: RPA technology
- 8 Towards end-to-end business process automation 155
- 9 Human–computer interaction analysis for RPA support 169
- 10 Supporting RPA through natural language processing 187
- 11 Automated segmentation of user interface logs 201
- 12 Process mining and RPA 223
-
Part IV: RPA applications
- 13 RPA in accounting 243
- 14 RPA for the financial industry 263
- 15 RPA for public administration enhancement 285
- 16 Applications of RPA in manufacturing 315
-
Part V: RPA practice
- 17 AI evolves IA 349
- 18 The broad use of RPA based on three practical cases 377
- 19 Digitization applied to automate freight paper processing 393
- Index 403
