Preface

Chapters in this book

1. Frontmatter I
2. Series editor’s foreword: About knowledge services VII
3. Preface IX
4. Acknowledgements XI
5. Contents XIII
6. Chapter 1. Vision and benefits for communities and knowledge services 1
7. Chapter 2 Ten principles for communities 9
8. Chapter 3 Creating, building, and sustaining communities 17
9. Chapter 4 Types of communities 35
10. Chapter 5 Use cases for communities 41
11. Chapter 6 The community creation process 51
12. Chapter 7 Preventing redundant communities 59
13. Chapter 8 The role of the communities program manager 69
14. Chapter 9 The role of the community manager 85
15. Chapter 10 Community goals, measurements, and incentives 99
16. Chapter 11 The 90-9-1 rule of thumb for community participation 117
17. Chapter 12 Culture and communities 127
18. Chapter 13 Tools for communities 145
19. Chapter 14 Examples of communities 171
20. Chapter 15 20 Pitfalls to avoid 189
21. Appendix: Resources for learning more about communities 199
22. About the Author 219
23. Index 221