2. Myths and truths of human communication

Chapters in this book

1. Frontmatter I
2. Foreword V
3. List of Abbreviations VII
4. Contents IX
5. Preface XIII
6. Part I: Principles and challenges of healthcare quality, patient safety, and interpersonal communication
7. 1. Healthcare quality and patient safety – A global perspective 3
8. 2. Myths and truths of human communication 10
9. 3. Communication topics in healthcare quality and patient safety 28
10. 4. Interpersonal communication: Challenges, processes, and issues 35
11. 5. The Hannawa SACCIA typology: Five core competencies that constitute “safe communication” 47
12. 6. Lessons from communication science 59
13. Part II: Case studies across six stages of nursing practice
14. Stage 1: Data collection 65
15. Stage 2: Assessment/diagnosis 91
16. Stage 3: Planning 121
17. Stage 4: Active waiting 149
18. Stage 5: Implementation 177
19. Concluding thoughts 235
20. Bibliography 241
21. Index 249