Frontmatter

Chapters in this book

1. Frontmatter i
2. CONTENTS ix
3. Acknowledgments xi
4. Introduction: Hearing Complaint 1
5. PART I INSTITUTIONAL MECHANICS
6. 1 Mind the Gap! Policies, Procedures, and Other Nonperformatives 27
7. 2 On Being Stopped 69
8. PART II THE IMMANENCE OF COMPLAINT
9. 3 In the Thick of It 101
10. 4 Occupied 137
11. PART III IF THESE DOORS COULD TALK
12. 5 Behind Closed Doors: Complaints and Institutional Violence 175
13. 6 Holding the Door: Power, Promotion, Progression 220
14. PART IV CONCLUSIONS
15. 7 Collective Conclusions 257
16. 8 Complaint Collectives 274
17. Notes 311
18. References 343
19. Index 353