Kapitel in diesem Buch

1. Frontmatter i
2. Contents v
3. Preface vii
4. Acknowledgments ix
5. Part One. Relationships and performance
6. Chapter 1. Meeting Performance Pressures with a Relational Response 1
7. Chapter 2. How Relational Coordination Drives High Performance 13
8. Chapter 3 Engaging Clients in Relational Coproduction 31
9. Chapter 4 Engaging Co-Workers in Relational Leadership 45
10. Chapter 5 How Structures Support—or Undermine— the Three Relational Dynamics 60
11. Part Two. Getting from Here to There
12. Chapter 6 A Relational Model of Organizational Change 77
13. Chapter 7 Relational Coordination at Group Health 95
14. Chapter 8 Relational Coproduction in Varde Municipality 118
15. Chapter 9 Relational Leadership at Dartmouth-Hitchcock 144
16. Chapter 10 Bringing It All Together at Billings Clinic 170
17. Part Three. Tools for change
18. Chapter 11 Relational Interventions to Create New Ways of Relating 197
19. Chapter 12 Work Process Interventions to Create New Ways of Working 221
20. Chapter 13 Structural Interventions to Support and Sustain the New Dynamics 243
21. Chapter 14 Bringing It All Together in Your Organization— and Beyond 265
22. Notes 277
23. Index 299