Reflections on research on telephone conversation

Chapters in this book

1. Prelim pages i
2. Table of contents v
3. Notes on the contributors vii
4. Acknowledgments ix
5. Introduction
6. Studying telephone calls 3
7. Part I. Opening telephone calls
8. Recognition and identification in Japanese and Korean telephone conversation openings 25
9. On the telephone again! Telephone conversation openings in Greek 49
10. Telephone conversation openings in Persian 87
11. Language choice in international telephone conversations 111
12. Part II. Problem solving, topic management and closing
13. Reporting problems and offering assistance in Japanese business telephone conversations 135
14. The initiation and introduction of first topics in Hong Kong telephone calls 171
15. Moving towards closing 201
16. Part III. Theoretical and methodological considerations
17. Comparing telephone call openings 233
18. Reflections on research on telephone conversation 249
19. Subject index 283
20. Name index 289