References

Chapters in this book

1. Frontmatter i
2. Contents vii
3. Acknowledgments ix
4. List of Abbreviations xiii
5. Introduction 1
6. Chapter 1. Health Care Systems in the United States and the United Kingdom: A Lifetime of Change 26
7. Chapter 2. Turbulence in the Two Systems 53
8. Chapter 3. Measuring and Rewarding Performance: Imposing Change from above in the United Kingdom 68
9. Chapter 4. Regulating the Front Line from Above: The Joint Commission and Hospital Regulation in the United States 95
10. Chapter 5. Pushing Back from the Front Line: Staff Responses to Privatization in the National Health Service 119
11. Chapter 6. Building a Culture of Safety from the Front Line in the United States 142
12. Chapter 7. From the Health Care Workplace to the Health Care System: Learning from the United States and the United Kingdom 167
13. References 175
14. Index 195